Journal of Information Systems Engineering and Business Intelligence
Vol. 12 No. 3 (2026): October

Digital Ambidexterity in the Digital Transformation Era: A Systematic Literature Review of Dynamic Capabilities, Critical Enablers, and Sustainable Outcomes

Endra Prasetya Rudiyanto (Faculty of Economics and Business Education, Universitas Pendidikan Indonesia, Bandung)
Munir Munir (Department of Computer Science Education, Universitas Pendidikan Indonesia, Bandung)
Asep Wahyudin (Department of Computer Science Education, Universitas Pendidikan Indonesia, Bandung)
Puspo Dewi Dirgantari (Faculty of Economics and Business Education, Universitas Pendidikan Indonesia, Bandung)



Article Info

Publish Date
28 Oct 2026

Abstract

Background: Organizations undergoing digital transformation must simultaneously pursue innovation (exploration) and optimize existing capabilities (exploitation), a tension managed through digital ambidexterity. Although research on digital ambidexterity, dynamic capabilities, and digital transformation has grown rapidly since 2019, no prior systematic review has integrated the three constructs, leaving the information systems and strategic management literature fragmented.   Objective: This study maps the contexts and applications of digital ambidexterity, identifies how dynamic capabilities enable it, determines its critical enablers and performance outcomes, and synthesizes these findings into an integrated conceptual framework.   Methods: A systematic literature review following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) 2020 protocol was conducted using Scopus. Of 139 retrieved papers, title-abstract screening, full-text assessment, and an eight-item quality checklist (threshold ≥5/8) yielded 33 papers (mean score 7.35/8.0) published in 2019–2025. Bibliometric analysis of the full corpus used the bibliometrix package in R.  Results: Three principal findings emerged, corresponding to the first three objectives above. First, digital ambidexterity is most studied in manufacturing, financial services, and technology sectors, concentrated in China and Asia, with organizational size and digital maturity shaping the form adopted. Second, dynamic capabilities (sensing, seizing, and reconfiguring) evolved from structural approaches (2019–2021) toward ecosystem-level orchestration (2024–2025), with digital sensing operating recursively through real-time platform data. Third, organizational enablers, particularly digital leadership and innovation culture, act as preconditions, technological enablers amplify, and environmental enablers moderate ambidextrous outcomes, which bifurcate into short-term operational and long-term strategic results, with sustainability increasingly prominent.  Conclusion: Synthesizing these three findings, this study proposes the DA-DC-O (Digital Ambidexterity, Dynamic Capabilities, and Outcomes) Integrated Framework, the first synthesis unifying organizational context, critical enablers, dynamic capabilities mechanisms, and multi-tier performance outcomes, and offers digital leaders and Information Systems (IS) governance professionals a diagnostic taxonomy for prioritizing capability investments.  Keywords: Digital Ambidexterity, Dynamic Capabilities, Digital Transformation, Systematic Literature Review, Exploration-Exploitation, Sustainable Outcomes  

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Journal Info

Abbrev

JISEBI

Publisher

Subject

Computer Science & IT

Description

Jurnal ini menerima makalah ilmiah dengan fokus pada Rekayasa Sistem Informasi ( Information System Engineering) dan Sistem Bisnis Cerdas (Business Intelligence) Rekayasa Sistem Informasi ( Information System Engineering) adalah Pendekatan multidisiplin terhadap aktifitas yang berkaitan dengan ...