Jurnal Manajemen Riset Inovasi
Vol. 4 No. 4 (2026): Jurnal Manajemen Riset Inovasi

Peran Kepuasan Kerja sebagai Mediator Pengaruh Burnout, Lingkungan Kerja, dan Kompetensi terhadap Kinerja Perawat

Fitri Ramadhani (Institut Teknologi dan Bisnis Haji Agus Salim Bukittinggi)
Edi Ariyanto (Institut Teknologi dan Bisnis Haji Agus Salim Bukittinggi)



Article Info

Publish Date
22 Oct 2026

Abstract

Nurse burnout is a critical issue in type C regional general hospitals in Indonesia, yet the literature remains inconsistent about whether it affects performance directly or through job satisfaction, and rarely tests burnout, work environment, and competence together in a single mediation model. This study aims to analyze the effects of these three determinants on nurse performance, both directly and through job satisfaction. A cross-sectional causal-explanatory design was applied to 198 nurses at Prof. Dr. M.A. Hanafiah SM Batusangkar Regional General Hospital using a census, with 192 respondents eligible for analysis. A five-point Likert questionnaire (51 items) was analyzed using PLS-SEM with 5,000-subsample bootstrapping. Burnout had a significant negative effect on job satisfaction (β = -0.476; p < 0.001), whereas work environment (β = 0.431; p < 0.001) and competence (β = 0.218; p < 0.001) had significant positive effects, together explaining 42.8 percent of the variance in job satisfaction. Job satisfaction significantly and positively affected performance (β = 0.220; p = 0.009), while the direct effect of burnout was not significant (β = -0.054; p = 0.459), indicating full mediation. Work environment and competence retained significant direct effects, with competence the strongest direct predictor (β = 0.306; p < 0.001). This study extends the Job Demands-Resources Theory by showing that mediation patterns differ across determinants, and recommends controlling burnout, improving job satisfaction, and strengthening nurses' clinical competence.

Copyrights © 2026






Journal Info

Abbrev

mri

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan ...