<![CDATA[This study examines the effectiveness of bureaucratic performance in improving public services at the Oridek District Office, Biak Numfor Regency. The study was prompted by recurring complaints concerning delayed completion, limited service equipment, uneven employee discipline, unstable internet connectivity, and insufficient public understanding of administrative procedures. A descriptive qualitative design was applied. Data were collected through observation, in-depth interviews, and document review involving the district head, administrative officials, staff members, and community service users. Data were condensed, categorized, compared, interpreted, and validated through source and technique triangulation. Effectiveness was analyzed through goal attainment, integration, and adaptation. The findings show that bureaucratic performance is moderately effective. Service procedures, accessibility, employee courtesy, leadership responsibility, and physical convenience were generally assessed positively. However, completion-time certainty, equipment availability, digital infrastructure, fee transparency, data security, employee responsiveness, and factual consistency still require improvement. Cooperation among employees, direct supervision by the district head, and the gradual use of online services supported performance. Inhibiting factors included limited facilities, weak discipline, network disruption, budget constraints, delayed community document preparation, and uneven staff competence. The study recommends a dedicated information desk, clearer service-unit directions, standardized fees and timelines, stronger internal control, equipment renewal, digital administration, and continuous capacity development. These measures are expected to strengthen responsive, accountable, accessible, and reliable public services in an archipelagic local-government setting]]>
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