JRB-Jurnal Riset Bisnis
Vol. 10 No. 1 (2026): Mei - Oktober 2026

PERAN PERCEIVED ORGANIZATIONAL SUPPORT DAN EMPLOYEE ENGAGEMENT TERHADAP KINERJA PEGAWAI DENGAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR SEBAGAI MEDIATOR

Andrawina Susanto (statistic of indonesia)
Winda Rika Lestari (IIB Darmajaya)
Ita Fionita (IIB Darmajaya)



Article Info

Publish Date
31 Oct 2026

Abstract

This study examines the relationship between perceived organizational support and employee engagement with employee performance, and tests wheter Organizational Citizenship Behavior (OCB) can serve as a mediating variable. This study employs a quantitative approach with a causal design. The data consist of 87 employees of the Central Statistics Agency (BPS) of Lampung Province who met the criteria to serve as respondents. The data were analyzed using PLS-SEM with SmartPLS software version 4.0. The results indicate that perceived organizational support and employee engagement have positive and significant influence on performance as well as OCB. OCB was also found to enhance performance. In the indirect effects analysis, OCB did not significant mediating role in the relationship between perceived organizational support and performance: however, it played a significant role in mediating the effect of employee engagement on performance. These findings underscore the importance of organizational support, employee engagement, and out of role work behavior as interrelated factors in efforts to improve employee performance.

Copyrights © 2026






Journal Info

Abbrev

jrb

Publisher

Subject

Economics, Econometrics & Finance

Description

JRB-Jurnal Riset Bisnis diterbitkan oleh Fakultas Ekonomi Dan Bisnis, Universitas Pancasila sejak tahun 2017, merupakan Jurnal Manajemen dan Akuntansi yang menyajikan artikel hasil penelitian (empiris) serta isu manajemen dan akuntansi terkini (konseptual) yang mencakup Keuangan, Pemasaran, SDM, ...