<![CDATA[The activation of the Digital Population Identity (Identitas Kependudukan Digital/IKD) in North Kalimantan faces interconnected challenges: a lack of understanding or perceived benefits, uneven proficiency in using the application, the requirement for official verification, and inconsistent or unavailable network connectivity across the region. This paper focuses on the limited opportunities for residents to receive hands-on assistance, particularly in areas with dispersed settlements and challenging network access. The analysis incorporates a review of regulations, administrative records, and media reports; the mapping of cause-and-effect relationships; and a comparative assessment of alternatives based on criteria such as effectiveness, equity, jurisdictional feasibility, administrative capacity, and cost-efficiency. Three options are evaluated: enhancing activity-based outreach, establishing permanent support service points, and implementing a mobile, connectivity-cluster-based support model coordinated by the provincial government in collaboration with regency/city-level Civil Registration Agencies (Dukcapil). The recommended approach is the mobile, cluster-based support model: the provincial government maps locations and facilitates cross-sector coordination and support, while authorized officials handle verification and activation through the Civil Registration system. This program should be integrated into annual planning and budgeting documents, while maintaining the option for physical document services. Furthermore, targets should be established only after reconciling the activation baseline, residents' needs, and connectivity mapping.]]>
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