<![CDATA[Patient satisfaction among participants of the Social Security Administering Body (BPJS) is a crucial indicator for assessing the quality of healthcare services. This study aimed to analyze the impact of service quality—specifically the dimensions of tangibles, reliability, responsiveness, assurance, and empathy—on the satisfaction of BPJS patients at the Bokin Community Health Center (UPTD Puskesmas Bokin). An analytical study design with a cross-sectional approach was employed. The sample consisted of 100 BPJS patients selected via accidental sampling. Data were collected using a closed-ended Likert-scale questionnaire and analyzed using multiple linear regression. The results indicate that, overall, patients were satisfied with the services provided. The assurance dimension received the highest rating, whereas reliability required further attention. Regression results demonstrated that tangibles (B = 0.208; t = 2.115; p = 0.037), reliability (B = 0.242; t = 2.192; p = 0.031), responsiveness (B = 0.222; t = 2.139; p = 0.035), assurance (B = 0.305; t = 2.121; p = 0.037), and empathy (B = 0.179; t = 2.189; p = 0.031) all had a positive and significant effect on patient satisfaction. Continuous improvement of service quality is essential to support healthcare delivery that is responsive and oriented toward patient needs]]>
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