Greenation International Journal of Economics and Accounting
Vol. 4 No. 4 (2026): Greenation International Journal of Economics and Accounting (September - Octob

Digitization of Tax Services and Tax Knowledge: Determinants of Tax Compliance, with the Role of Tax Application Service Providers as a Moderating Variable

Agus Sudiasmoro (Universitas Gunadarma, Jakarta, Indonesia)
Susy Suhendra (Universitas Gunadarma, Jakarta, Indonesia)
Tety Elida (Universitas Gunadarma, Jakarta, Indonesia)



Article Info

Publish Date
31 Oct 2026

Abstract

Indonesia’s low tax ratio highlights the need to strengthen factors that promote tax compliance. This study analyzes the impact of the digitization of tax services and tax knowledge on tax compliance, with Tax Application Service Providers (PJAP) serving as a moderating variable. The study employed a quantitative approach, involving a survey of 422 taxpayers who use the PJAP, selected through simple random sampling. The data were analyzed using SEM-PLS. The digitization of tax services and tax knowledge has a positive effect on tax compliance. PJAP significantly strengthens the effect of tax knowledge on tax compliance, but does not strengthen the effect of the digitization of tax services. Optimizing tax compliance requires collaboration between tax authorities and tax service providers to improve tax literacy and develop a roadmap for tax service providers that includes service standardization, system integration, and incentive schemes.

Copyrights © 2026






Journal Info

Abbrev

GIJEA

Publisher

Subject

Economics, Econometrics & Finance

Description

Greenation International Journal of Economics and Accounting (GIJEA) is managed and published by Greenation Research & Yayasan Global Research National, periodically four times a year every March, June, September, and December. GIJEA is a peer-reviewed journal that publishes scientific articles in ...