<![CDATA[This study examines the role of service digitalization in strengthening organizational resilience and financial performance within Indonesia’s freight forwarding industry. The research employs a quantitative comparative approach using a before-and-after analysis based on 46 paired monthly observations from PT Dwiharta Logistindo following the implementation of an internal digital system (DWISOFT). Operational efficiency is measured using Total Asset Turnover (TATO), while profitability is measured using Return on Investment (ROI). The findings indicate that the average TATO slightly increased from 0.1091 to 0.1102 after digitalization; however, the difference is not statistically significant (p = 0.797). In contrast, profitability improved significantly, with ROI increasing from 0.00189 to 0.00714 (p = 0.002). These results suggest that digital transformation contributes more substantially to organizational resilience through cost efficiency, operational stability, and improved financial adaptability rather than through increased asset utilization efficiency. This study contributes to the growing discussion on digital governance and resilience in the logistics sector by providing firm-level empirical evidence from an emerging economy context. The findings also offer practical implications for freight forwarding and logistics companies seeking to strengthen operational sustainability and long-term competitiveness through internal digital transformation initiatives.]]>
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