Jurnal Minds: Manajemen Ide dan Inspirasi
Vol 13 No 3 (2026): December

Managing Brand Identity During a Merger: Indosat's Phase-Specific MPR Strategies

Ebthasarie, Kurnia Dwi (Unknown)
Kriyantono, Rachmat (Unknown)
Prasetyo, Bambang Dwi (Unknown)



Article Info

Publish Date
19 Oct 2026

Abstract

Corporate mergers disrupt organizational identity and challenge stakeholder trust. This study develops a phase-specific Marketing Public Relations (MPR) framework that explains brand identity transitions during corporate mergers. A sequential mixed-methods design examined 30 YouTube advertisements and interviews with three senior marketing practitioners across the pre-merger (2020–2021), transition (2022), and post-merger (2023–2024) phases of Indosat Ooredoo Hutchison. Campaign records and platform interactions provided descriptive engagement indicators. The findings identify three communication mechanisms: Identity Anchoring, Organizational Sense Giving, and Identity Consolidation, forming the proposed Brand Transition Marketing Public Relations (BT-MPR) Framework. View-through rates increased from 54% to 68%, while comment volume rose by 64%. These patterns suggest an association between phase-specific communication strategies and audience engagement, although the single-case design limits causal inference and generalizability. Marketing managers should align communication strategies with merger phases to preserve brand continuity and strengthen stakeholder trust.

Copyrights © 2026






Journal Info

Abbrev

minds

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Minds: Manajemen Ide dan Inspirasi is a scientific and open-access journal (CC-BY clearance), published by the Management Department of the Faculty of Islamic Economics and Business, Universitas Islam Negeri Alauddin Makassar, Indonesia. It is a bi-annual publication, i.e., by June and ...