Maliki Islamic Economics Journal
Vol 6, No 1 (2026): Maliki Islamic Economics Journal

Surviving the 25% Cut: A Netnographic Study of Fee Avoidance among Indonesian Shopee Sellers between Darurah and Hajah

Isa Mansyur Sholeh (Universitas Islam Negeri Sunan Ampel)
Bakhrul Huda (Universitas Islam Negeri Sunan Ampel)
Lilik Rahmawati (Universitas Islam Negeri Sunan Ampel)



Article Info

Publish Date
01 Jul 2026

Abstract

This study analyses fee avoidance by Indonesian Shopee sellers and evaluates its legitimacy from the perspective of Islamic business ethics. A qualitative netnographic design was applied to 12 data units: public threads in an Indonesian Shopee seller Facebook community observed over three months, anonymized screenshots of fee deductions, and Shopee’s published fee schedule. The data were coded through open, axial, and selective coding and then assessed normatively using the maqasid al-shariah framework. The findings show that cumulative administrative, service, and program fees that reach 25 percent of the gross transaction value create substantial pressure on seller margins. Sellers respond through two repertoires: adaptive strategies within platform rules, such as price adjustment and selective program participation, and avoidance strategies that breach those rules, such as off-platform diversion and account switching. The community collectively rationalizes rule-breaking as an emergency. Under fiqh muamalah, however, this condition constitutes hajah rather than darurah and cannot justify departures from wafa bil-uqud and amanah. The study implies that ethical correction requires both seller literacy and greater transparency in platform fee policy. Its limitations are the passive observation of publicly available accounts and its single-platform focus, which restricts generalization.

Copyrights © 2026






Journal Info

Abbrev

m-iecjournal

Publisher

Subject

Religion Economics, Econometrics & Finance Social Sciences

Description

Maliki Islamic Economics Journal (M-IEC Journal) is presented to promote Islamic economics and finance knowledge to the world. Its establishment is aimed at being a scholarly journal with an international reputation. It is intended as a credible place for academicians and researchers across the ...