COUNT: Journal of Accounting, Business and Management
Vol. 4 No. 2 (2026): COUNT: Journal of Accounting, Business and Management

THE EFFECT OF PERCEIVED USEFULNESS AND SOCIAL INFLUENCE ON BEHAVIORAL INTENTION IN THE USE OF SOCIAL COMMERCE AMONG GENERATION Z IN LANGSA CITY

Nova Novitasari (Digital Business Study Program, Faculty of Economics and Business, Universitas Samudra)
Rahmat Maulidan (Management Study Program, Faculty of Economics and Business, Universitas Samudra)
Muhammad Daffa Zulfikar (Management Study Program, Faculty of Economics and Business, Universitas Samudra)
Sri Indah Lestari (Management Study Program, Faculty of Economics and Business, Universitas Samudra)



Article Info

Publish Date
02 Nov 2026

Abstract

Social commerce is expanding quickly across Indonesia, accompanied by the prominent share of Generation Z in both the population and internet use; nevertheless, evidence on how Perceived Usefulness and Social Influence shape Behavioral Intention is still mixed, especially for smaller cities. This study aims to analyze how Perceived Usefulness and Social Influence shape Behavioral Intention, both separately and in combination, among Generation Z users of social commerce in Langsa City. The research follows a quantitative explanatory approach. Responses were collected from 120 Generation Z participants in Langsa City through an online survey, then analyzed with multiple linear regression in SPSS following tests of validity, reliability, and the classical assumptions. The results indicate that Perceived Usefulness has a positive and significant impact on Behavioral Intention (β = 0.669; t = 10.593; p = 0.000), Social Influence also shows a positive and significant impact (β = 0.211; t = 3.342; p = 0.001), and both variables jointly have a significant bearing on Behavioral Intention (F = 74.300; p = 0.000), explaining 55.9% of its variance (R2 = 0.559). Perceived Usefulness emerged as the strongest predictor. To conclude, practical benefit is the main reason Generation Z in Langsa City intends to use social commerce, whereas social influence plays a supporting part. These outcomes lend support to the Technology Acceptance Model once it is broadened with the Social Influence construct taken from UTAUT, and offer empirical evidence from a small-city context that contributes to the ongoing academic discussion of social influence in social commerce adoption.

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Journal Info

Abbrev

count

Publisher

Subject

Economics, Econometrics & Finance

Description

Marketing Management Finance Management Strategic Management Operation Management Human Resource Management E-business Knowledge Management Corporate Governance Management Information System International Business Business Ethics and Sustainability Entrepreneurship Islamic management Islamic Banking ...