Bursa : Jurnal Ekonomi dan Bisnis
Vol. 5 No. 3 (2026): September 2026

Pengaruh Kesadaran Wajib Pajak, Pelayanan Perpajakan, Dan Sanksi Perpajakan Terhadap Kepatuhan Wajib Pajak Umkm Di KPP Pratama Makassar Barat

Alya Dwi Arsati (Universitas Negeri Makassar)
Azwar Anwar (Universitas Negeri Makassar)
Masnawaty Sangkala (Universitas Negeri Makassar)



Article Info

Publish Date
03 Nov 2026

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kesadaran wajib pajak, pelayanan perpajakan, dan sanksi perpajakan terhadap kepatuhan wajib pajak UMKM di KPP Pratama Makassar Barat. Metode penelitian yang digunakan adalah metode kuantitatif dengan teknik analisis regresi linear berganda. Populasi penelitian ini adalah wajib pajak pemilik Usaha Mikro, Kecil, dan Menengah (UMKM), sedangkan sampel wajib pajak yang berdomisili di Kecamatan Tamalate diambil menggunakan teknik simple random sampling dengan jumlah 100 sampel. Pengumpulan data dilakukan melalui penyebaran kuesioner. Analisis data dilakukan menggunakan perangkat lunak SPSS versi 29. Hasil penelitian menunjukkan bahwa kesadaran wajib pajak, pelayanan perpajakan, dan sanksi perpajakan masing-masing berpengaruh kakositif dan signifikan terhadap kepatuhan wajib pajak UMKM di KPP Pratama Makassar Barat. Selain itu, kesadaran wajib pajak, pelayanan fiskus, dan sanksi perpajakan secara bersama-sama berpengaruh terhadap kepatuhan wajib pajak UMKM.   This study aims to analyze the influence of taxpayer awareness, tax services, and tax sanctions on the compliance of MSME taxpayers at KPP Pratama Makassar Barat. A quantitative research method employing multiple linear regression analysis was used. The study population consisted of MSME taxpayer-owners, while the samplecomprising taxpayers domiciled in Tamalate District was selected using simple random sampling, resulting in a sample size of 100. Data were collected via questionnaires and analyzed using SPSS software ver. 29. The results indicate that taxpayer awareness, fiscus services, and tax sanctions each have a positive and significant effect on MSME taxpayer compliance at KPP Pratama Makassar Barat. Furthermore, taxpayer awareness, fiscus services, and tax sanctions collectively influence MSME taxpayer compliance.

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Journal Info

Abbrev

jeb

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Bursa : Jurnal Ekonomi dan Bisnis is a publication media that contains the results of research in the field of Economics and Business which includes studies of Economics, Accounting, Management, Finance, and Business. Manuscripts published in the BURSA Jurnal Ekonomi dan Bisnis include the results ...