Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce
Vol. 5 No. 1 (2026): Maret : Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce

Strategi Transformasi Digital dalam Mencapai Keberlanjutan Bisnis Pasca Pandemi: Studi Kasus pada UMKM di Kota Serang

Siti Alfianti (Universitas Primagraha)
Afrian Ardinata (Universitas Primagraha)
Ahmad Mujahid (Universitas Primagraha)
Didin Rohiyudin S.M (Universitas Primagraha)
Muhamad Karim (Universitas Primagraha)



Article Info

Publish Date
30 Mar 2026

Abstract

Digital transformation is an important strategy for culinary MSMEs in Serang City to survive and develop after the Covid-19 pandemic. The implementation of food delivery platforms, marketing through social media, and digital payment systems has proven to be able to expand market reach and increase operational efficiency. However, this study also found obstacles in the form of low digital literacy of business actors and limited internet infrastructure that reduce the effectiveness of technology implementation. This study aims to analyze the role of digital transformation in supporting the sustainability of culinary MSMEs, as well as identify the inhibiting factors that need to be addressed. The research method uses a qualitative descriptive approach with an analysis of digitalization practices carried out by culinary MSMEs in Serang City. The results show that digitalization is able to increase competitiveness and strengthen business resilience, but the success of implementation is highly dependent on external support, especially from local governments and internet service providers. Therefore, policies are needed that encourage the improvement of digital literacy, the provision of adequate infrastructure, and cross-sector collaboration so that the digital transformation of culinary MSMEs can run optimally and sustainably. These findings make a practical contribution to the development of technology-based MSME empowerment strategies in the digital economy era.

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Journal Info

Abbrev

Digital

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Kajian-kajian tersebut diharapkan dapat memperkaya khasanah keilmuan di bidang manajemen dan bisnis sehingga dapat menjadi salah satu referensi bagi para akademisi, pemangku kepentingan dan masyarakat luas. Manajemen SDM Keuangan Akutansi Ekonomi ...