Pengembangan Sistem Informasi Pengaduan dan Aspirasi Publik Berbasis Web untuk Meningkatkan Kualitas Layanan pada SDK Kallu Soba

Maria Asumpta Ina (Universitas Stella Maris Sumba)
Gergorius Kopang Pati (Universitas Stella Maris Sumba)
Mitra Permata Ayu (Universitas Stella Maris Sumba)

Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Vol. 4 No. 4 (2026): Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika.

A web-based public complaint and aspiration information system is one solution for improving service effectiveness in receiving, managing, and following up on reports from service users. This study aims to develop a web-based public complaint and aspiration information system at SDK Kallu Soba to improve the quality of school services. The developed system enables students, parents, and teachers to submit complaints and aspirations quickly, easily, and in a well-documented manner. The system development method used is the System Development Life Cycle (SDLC) with the Waterfall model, consisting of requirements analysis, system design, implementation, testing, and maintenance. The system was developed using the PHP programming language with the Laravel framework and MySQL database. The results show that the developed system can assist the school in managing complaints and aspirations in an organized manner, accelerate the submission and handling of reports, and improve transparency and service quality. Therefore, this system can support more effective, responsive, and well-documented school services.