Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi
Vol. 12 No. 3 (2026): Desember 2026

Evaluasi Usability iCloud Drive sebagai Layanan Cloud Storage pada Mahasiswa Menggunakan System Usability Scale

Muhammad Azka Latif (Universitas Muria Kudus)
Noor Latifah (Universitas Muria Kudus)



Article Info

Publish Date
31 Oct 2026

Abstract

Evaluating students’ experiences is necessary to understand the ease of managing documents through iCloud Drive. This study evaluated iCloud Drive usability from students’ perspectives to inform recommendations for user guidance. A descriptive quantitative approach was employed through a cross-sectional survey of 50 students with prior iCloud Drive experience. Data were collected through Google Forms using nonprobability sampling with voluntary participation. The instrument comprised ten System Usability Scale (SUS) items rated on a five-point scale. Descriptive statistics and internal consistency analysis were applied. The mean SUS score was 52.85, with a median of 52.50, a sample standard deviation of 17.98, and scores ranging from 15.00 to 85.00. The mean was below the general benchmark of 68, with 39 participants (78%) scoring below this value. Cronbach’s alpha was 0.824 after reverse scoring. Items addressing complexity and inconsistency had the lowest mean contributions. These findings highlight the need to improve the user experience within the investigated group. The study provides a contextual usability assessment to inform user guidance and further task-based testing to identify specific interaction difficulties.

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Journal Info

Abbrev

jtk3ti

Publisher

Subject

Computer Science & IT

Description

Jurnal yang diterbitkan berkala oleh Magister Sistem Informasi UNIKOM dua kali dalam setahun. Materi berisi keilmuan sistem informasi seperti: Manajemen Sistem Informasi, ERP, EAP, Kerangka Kerja TI, Tata Kelola TI, Manajemen Resiko, COBIT, Stakeholder Management, CRM, Change Management, IT ...