Evaluating students’ experiences is necessary to understand the ease of managing documents through iCloud Drive. This study evaluated iCloud Drive usability from students’ perspectives to inform recommendations for user guidance. A descriptive quantitative approach was employed through a cross-sectional survey of 50 students with prior iCloud Drive experience. Data were collected through Google Forms using nonprobability sampling with voluntary participation. The instrument comprised ten System Usability Scale (SUS) items rated on a five-point scale. Descriptive statistics and internal consistency analysis were applied. The mean SUS score was 52.85, with a median of 52.50, a sample standard deviation of 17.98, and scores ranging from 15.00 to 85.00. The mean was below the general benchmark of 68, with 39 participants (78%) scoring below this value. Cronbach’s alpha was 0.824 after reverse scoring. Items addressing complexity and inconsistency had the lowest mean contributions. These findings highlight the need to improve the user experience within the investigated group. The study provides a contextual usability assessment to inform user guidance and further task-based testing to identify specific interaction difficulties.
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