<![CDATA[This study aims to analyze the implementation of the Hospital Management Information System (HMIS) and formulate strategies to improve healthcare service quality at Dustira Hospital, Cimahi. Using a descriptive qualitative approach, data were collected through in-depth interviews, observations, document reviews, and literature studies. Informants were purposively selected from the Information Systems Unit, MIS-IT team, hospital management, and HMIS users. Data were analyzed descriptively using SWOT analysis. The findings indicate that HMIS has improved healthcare service effectiveness and efficiency, although its implementation remains suboptimal. Implementation involves four pillars: technoware, humanware, infoware, and organiware. Major challenges include limited system integration, manual reporting, repeated data entry, insufficient IT personnel, limited application flexibility, vendor dependency, budget constraints, and inadequate monitoring and evaluation. Healthcare service quality encompasses reliability, responsiveness, assurance, empathy, and tangibles, but HMIS contributions require further improvement. SWOT analysis revealed an internal factor difference of -0.25 and an external factor difference of 0.20, positioning the hospital in the WO quadrant. Recommended strategies include system optimization, in-house or vendor-based development, workforce competency enhancement, increased budgetary support, infrastructure improvement, system interoperability, and strengthened HMIS governance.]]>
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