Faktor Exacta
Vol 4, No 4 (2011)

RANCANGAN TATA KELOLA SERVICE DESK BERBASIS INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY VERSION 3 - STUDI KASUS PADA HASNUR GROUP

Yulianingsih Yulianingsih (Unknown)
Dana Indra Sensuse (Unknown)

Article Info

Publish Date
19 Aug 2015

Abstract

A successful Implementation of IT has been transformiting the company while creating value added products and services has been a universal business competition. To enable a well targeted implementation of services governance it is well known that a respectable best practice guidance is required. One of a recognized framework is Information Technology Infrastructure Libraryv (ITIL). In this research, to represent current IT service activity condition, a maturity level assessment has been conducted according to process areas. Maturity level assessment result compared with high level management expectation introduced as gap analysis. The given solution to overcome the gap compiled referred to ITIL. Key Words: Governance, Information Technology Infrastructure Library, maturity, assessment, gap analysis.

Copyrights © 2011




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
443.453 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Faktor Exacta
Website

Abbrev

Faktor_Exacta

Publisher

Universitas Indraprasta PGRI

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Industrial & Manufacturing Engineering

Description

Faktor Exacta is a peer review journal in the field of informatics. This journal was published in March (March, June, September, December) by Institute for Research and Community Service, University of Indraprasta PGRI, Indonesia. All newspapers will be read blind. Accepted papers will be available ...