JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi)
Vol 1, No 1 (2009): Vol. 1 No.1 2009

PENGARUH KEPUASAN WAJIB PAJAK ATAS PELAYANAN TERHADAP KEPATUHAN WAJIB PAJAK (Survei Pada Kantor Pelayanan Pajak Kota Bogor)

Simamora, Patar (Unknown)



Article Info

Publish Date
27 Mar 2018

Abstract

ABSTRACTLow tax compliance is a matter of serious concern inmany developing countries. The success of the self assessmentsystem, depend on high and low of consciousness of people to tax.If level of tax compliance in one state is relative low, the first it isdone by government is looking for solution why it happens. Tolooking for of the root problem which the better than incite thepressing a claim but not equal with satisfaction for servicing. Theservicing is not done with careless because it will form the badimage, and at the last will inflicted a loss upon the government ifthe image will form “tax-phobia”. The people as the taxpayersreserve the right, quickly service, clear, and satisfied. Dimension ofservice quality are reliability, responsiveness, assurances,empathy, and tangibles. Raising the service quality must docontinuous to keep the taxpayers satisfaction. Thus, in Bogor ofTax Office Service, as the public service office has directrelationship with the taxpayers are not apart from the serviceproblem. This research has goals to description the level oftaxpayers satisfaction will be able to pay their obligation ismeasured from service quality dimension and identificationinfluence of taxpayers satisfaction on services to taxpayerscompliance.Key words: taxpayers satisfaction, service quality, taxpayerscompliance.

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Journal Info

Abbrev

jimfe

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Manajemen Fakultas Ekonomi (JIMFE) aims to publish scientific articles in management which can give contribution to the education and development of the science. JIMFE welcomes empirical, theoretical, and case-based studies articles which are relevant to all management aspects ...