Jurnal Bisnis dan Akuntansi
Vol 6 No 1 (2004): Jurnal Akuntansi dan Bisnis

ANALISIS MINAT KONSUMEN TERHADAP PEMBELIAN ULANG PRODUK COCA-COLA KEMASAN KELUARGA DI WILAYAH SEMARANG

DENNY SEPTA (STIE Trisakti)



Article Info

Publish Date
06 Dec 2018

Abstract

In this research, receacher analyzed a model witch had factors that affected consumer satisfaction and also product repurchase at the end of thr process. Bolton and Drew (1991, p.875) indicated that the factors were a construct, and we agreed that people tend to do product repurchase activity because of higher product quality. Based on research background, the research problem was developed and became an issue of this study. The research problem is how to conceptualize the product quality, consumer satisfaction and its dimensions, and could contextually product quality and service quality influence satisfaction based on consumer need in order to increase product repurchase. To answer the question on this study, research model was developed. The model has four dimension: product quality, service quality, consumer satisfaction and repurchase with tree hipotesis tested. Data analysis over 100 respondents who have already consumed Coca-Cola beverage (home consumption package) in Pasadena and Tlogosari area in emarang was done using Structural Equation Modeling as analysis tool an AMOS 4.01 program. The result showed that all hipotesis tasted was not rejected, and we concluded that product and service quality has a positif impact for consumer satisfaction and product repurchase. This research also resulted in managerial implication for all PT. Cola-Cola Amatil Indonesia, and well find it at conclusion chapter. This research also has limitation and the suggestion for the next researchers.

Copyrights © 2004






Journal Info

Abbrev

JBA

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Bisnis dan Akuntansi is biannual publication issued in the month of June and December. Jurnal Bisnis dan Akuntansi is a scientific journal which prioritizes the publication of articles (research and non-research based) regarding to business and accounting issues that deal with social issues ...