MBIA
Vol 17 No 3 (2018)

Kualitas Pelayanan Kesehatan Poli Gigi Rumah Sakit Kota Palembang

Menti Youlanda (RSUD Siti Fatimah & RS Myria)



Article Info

Publish Date
05 Feb 2019

Abstract

Health service in hospital currently focuses on patient satisfaction that service quality becomes indicator of service used. The problem of this study was how about the health service quality at dental clinic of Myria Hospital Palembang. The aim was to know the health service quality at dental clinic of Myria Hospital Palembang. The study method was descriptive quantitative using questionnaire. The samples were 90 respondents by using purposive sampling technique. Data were analyzed by using descriptive statistic, factor analysis, and regression with significance 0,1. Output statistic result of Anova linear regression was 0,086 that indicated significant relation between health service quality and patient satisfaction. Health service quality at dental clinic of Myria Hospital Palembang is already good.

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Journal Info

Abbrev

mbia

Publisher

Subject

Economics, Econometrics & Finance Environmental Science Social Sciences

Description

The MBIA Journal is dedicated to the development, promotion and understanding of management, business, finance and accounting in their widest sense. The main objective is to provide an online forum to disseminate findings of research in the fields of management, business, finance and accounting ...