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INDONESIA
JURNAL ADMINISTRASI PUBLIK
Published by Universitas Sam Ratulangi
ISSN : 23389613     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : -
Articles 15 Documents
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Search results for , issue "Vol 5, No 78 (2019)" : 15 Documents clear
EFEKTIVITAS PELAKSANAAN TUGAS LURAH DALAM PENYELENGGARAAN PEMERINTAHAN DI KELURAHAN PANIKI BAWAH KECAMATAN MAPANGET KOTA MANADO BOJOH, SINDY; TULUSAN, FEMMY; DENGO, SALMIN
JURNAL ADMINISTRASI PUBLIK Vol 5, No 78 (2019)
Publisher : Sam Ratulangi University

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Abstract

The purpose of this study was to determine the supervision of the Sub-District Head in the administration ofvillage governance in the Mandolang District of Minahasa Regency. This study uses a descriptive-qualitativeapproach. The research informants were the Mandolang Sub-District Head, Mandolang District GovernmentSection Head, two Village Heads, two BPD chairmen, and two LPM chairmen; a total of 10 informants. Datacollection uses interview guidelines, while the analytical technique used is the analysis of interactive modelsfrom Miles and Huberman. Based on the results of data analysis, conclusions were drawn: (1) Direct Sub-District Head oversight of village administration is carried out well through observation, observation or directexamination of the village carried out by the Sub-District Head alone or through the assignment ofsubordinates; (2) Sub-district Head indirect supervision is carried out by requesting periodic written reports(every month, quarterly, and every six months) regarding village administration, and village governmentperformance reports at the end of the fiscal year. Indirect supervision also requests oral and explanatoryreports to the village head at the sub-district coordination / evaluation of sub-district. Based on this research itis recommended: (1)The Sub-District Head should go down to villages more often to monitor, observe ordirectly check the running of village administration. (2) The Sub-District Head should check / verify the truthof the written report by visiting the village and having a dialogue with the BPD, LPM, and local villagecommunity leaders.Keywords: Supervision, Sub-District Head, Village Government.
PENGARUH LINGKUNGAN KERJA TERHADAP KUALITAS PELAYANAN (Studi Kasus Di Puskesmas Kecamatan Tahuna Barat Kabupaten Kepulauan Sangihe) DAHAR, VIVIYANTI; PANGKEY, MASJE; LALOMA, ALDEN
JURNAL ADMINISTRASI PUBLIK Vol 5, No 78 (2019)
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Abstract

This study moved on to the phenomenon of the location of the study regarding the existence of some of thecommunity users of health services in the Tahuna Barat Puskesmas about the inadequate quality ofhealth services provided by puskesmas officers. Thus, this study aims to determine the extent of theinfluence of the work environment on service quality in the Tahuna Barat District Health Center, SangiheIslands District. Using descriptive methods and quantitative approaches, the data collected through thedistribution of Research Questionnaires (questionnaires) was analyzed using Frequency Table analysistechniques, while testing research hypotheses used statistical inferencing techniques, such as productmoment correlation analysis techniques and simple linear regression.The results of data analysis showthat (1) both the working environment (X) and the health service quality variable in the Tahuna BaratPuskesma are in the moderate to high category. (2) The results of correlation analysis and simple linearregression show that the work environment has a positive and significant effect on the quality of healthservices with a degree of determination of 38.9%. Thus, the results of this study empirically justify theunderlying theories so that the hypothesis The work environment has a significant influence on thequality of services in the Tahuna Barat District Health Center, Sangihe Islands District, it can be acceptedempirically very convincingly.Referring to the results of this study, it can be suggested: To improve thequality of service even higher, the management of the Tahuna Barat District Health Center, especially thelocal government of Sangihe Islands District, needs to conduct technical training for Puskesmas staff andnurses to improve their performance in providing health services people in needKeyword work : Enviroment, Service Quality, Health Center
KINERJA SEKRETARIAT DESA DALAM PENATAAN ADMINISTRASI DESA (STUDI KASUS DI DESA GANGGA SATU KECAMATAN LIKUPANG BARAT KABUPATEN MINAHASA UTARA) CORNELES, CASSANDARA; TULUSAN, FEMMY; LONDA, VERY
JURNAL ADMINISTRASI PUBLIK Vol 5, No 78 (2019)
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Abstract

Tujuan penelitian adalah untuk mengetahui kinerja sekertaris desa dalam penataanadministrasi desa di Desa Gangga Satu Kecamatan Likupang Barat Kabupaten Minahasa Utara.Penelitian ini menggunakan metode pendekatan kualitatif. Informan penelitiana adalah KepalaDesa (1 orang), Sekertaris Desa (1 orang), dan staf/pegawai pemerintah desa (3 orang); sedangkaninforman dari masyarakat penerima pelayanan sebanyak 5 orang jadi total informan ada 10 orang.Pengumpulan data menggunakan pedoman wawancara, sedangkan teknik analisis yang digunakanadalah analisis model interaktif dari Miles dan Hubernan. Berdasarkan dari hasil penelitian yangtelah dilakukan oleh penulis, maka dapat disimpulkan sebagai berikut : (1) Responsiveness(Responsivitas) atau kemampuan untuk mengenali tuntutan masyarakat terhadap pelayanan,menyusun agenda, dan prioritas layanan sudah sangat baik. dimana dapat kita lihat bahwa agendakerja dan skala prioritas yang dibuat mengacu pada aturan dan standar operasional yang telahditentukan oleh pimpinan melalui musyawara bersama berlandaskan pada tuntutan dan kebutuhanmasyarakat sehingga pemahaman terhadap tuntutan dan keluhan masyarakat dapat ditanganidengan baik. (2) Responsibility (Responsibilitas) disini menunjukkan kegiatan pelayanandilakukan sudah ssesuai dengan prinsip-prinsip administrasi. Dalam hal ini proses perencanaan,pengorganisasian, aktualisasi dan pengawasan berjalan dengan sangat baik walau beberapa kendalaseperti miskomunikasi terjadi namun bisa diatasi dengan mudah. (3) Accontabilit (Akuntabilitas)menunjukkan bahwa kebijakan dan kegiatan unit kerja sebagai organisasi yang harus mampumempertanggung jawabkan seluruh aktifitas dan operasionalnya sudah menunjukan hal positifdimana proses pertanggung jawaban disini dilakukan melalui laporan pertanggung jawaban yangditujukan kepada pimpinan pemerintah desa dalam hal ini hukum tua/kepala desa, BPD,kecamatan, dan yang paling penting kepada masyarakat dalam rapat atau musyawara bersama yangdihadiri setiap komponen desa. Laporan pertanggung jawaban ini berisi segala bentuk dokumentasidan administrasi terkait penyelenggaraan pemeritah desa, penyelenggaraan kegiatan atau programkerja desa, keuangan, dan segala bentuk pelayanan publik berserta pembuktiannya.Kata Kunci : Kinerja, Sekretariat Desa Penataan Administrasi Desa
PERSEPSI MASYARAKAT TENTANG PELAKSANAAN PROGRAM E-KTP DI KECAMATAN MOOAT KABUPATEN BOLAANG MONGONDOW TIMUR PASEKI, MEISY VERONIKA; PANGKEY, MASJE; LONDA, VERY
JURNAL ADMINISTRASI PUBLIK Vol 5, No 78 (2019)
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The essence of e-KTP is one form of identity programmed online and is very helpful for theprocess of disclosing a crime, by getting instructions online through registration of population identitynumbers (NIK), where first there is a district / city code, date of birth and original number. These problemscan be grouped into three types of perceptions, namely: first perceptions about people's experience of EKTP,both perceptions of community knowledge about E-KTP, thirdly Perception regarding communityevaluation or evaluation of E-KTP. This study uses descriptive qualitative research methods. The researchinformants were 8 (eight) informants namely 1 sub-district head, 1 secretary, 1 ASN, 5 community members.Data collection techniques used are Interview Technique, Observation / Observation Technique, and DataAnalysis Technique used namely Data Reduction, Data Presentation, and Conclusion Withdrawal. Basedon the results of the research in Mooat Subdistrict, Bolaang Mongondow Timur Regency in the PublicPerception of the implementation of E-KTP in Mooat Subdistrict, Bolaang Mongondow Timur Regency asfollows: first, Perception Regarding Community Experience about E-KTP in the service process can beadequately handled and can be seen from the provisions - provisions or mechanisms in carrying out theprocess of providing services that are quite clear and directed, and making appropriate decisions with theissuance of special policies in minimizing delays in E-KTP services with a Record Certificate (SKP) whichhas the same function as E-KTP. Secondly, the Perception of Community Knowledge about E-KTP, can behandled enough that can be seen from the mechanism of E-KTP service delivery which is quite clear andalso provided a special section to provide information and direction from the leadership such as the servicesecretary to provide services equivalent to the services provided by banks. Third, Perception RegardingCommunity Evaluation or Evaluation of E-KTP in the service process has been adequately addressed andcan be seen from a special section to provide information to the community that came to receive servicesand supported by a fairly large and clear information board.Keyword : Perseption, Public, Implementation Of E-KTP Program
PENGARUH TRANSPARANSI KERJA TERHADAP KUALITAS PELAYANAN KESEHATAN DI RSUD MIMIKA MELITA, KARTIKA; LENGKONG, FLORENCE DAICY; PLANGITEN, NOVVA
JURNAL ADMINISTRASI PUBLIK Vol 5, No 78 (2019)
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Abstract

Transparency is openness regarding information relating to organizations that areeasily available and can be accessed by stakeholders. Transparency has succeeded in creating ahorizontal accountability between local governments that are clean, effective, efficient,accountable and responsive to the aspirations and interests of the community. Transparencywhich is meant in this research is the openness of access for the community in obtaining healthservices in the Mimika Regional Hospital. The problem to be answered in this study is about worktransparency which influences the quality of health services in the Mimika Regional Hospital.This study uses Quantitative Research Methods. Has two variables, namely Variable (X) WorkTransparency and Variables (Y) Quality of Health Services. Transparency variables are measuredfrom several dimensions, namely informative (informative) dimensions and disclosure dimensions(disclosure). Health Service Quality Variables have 5 (five) dimensions namely reliability,assurance, tangible, empathy, and responsiveness. Both of these variables are measured throughadjusted dimensions and indicators. The results showed that work transparency had a positive andsignificant effect on the quality of health services in the Mimika Regional Hospital. Thus it canbe said that with good transparency it can improve the quality of health services, especially in theMimika Regional Hospital. Based on the results of the study, it is expected that the MimikaRegional Hospital will stick to the principle of work transparency so that it can improve the qualityof health services in the Mimika Regional Hospital.Key Words : Influence, Transparency, Work, Quality of Health Services

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