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Kota manado,
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INDONESIA
JURNAL ADMINISTRASI PUBLIK
Published by Universitas Sam Ratulangi
ISSN : 23389613     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : -
Articles 13 Documents
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Search results for , issue "Vol 6, No 94 (2020)" : 13 Documents clear
KOMUNIKASI DALAM IMPLEMENTASI KEBIJAKAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DILAKUKAN DI DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN BOLAANG MONGONDOW POSANGI, HAFIS ALDANI; LENGKONG, FLORENCE; DENGO, SALMIN
JURNAL ADMINISTRASI PUBLIK Vol 6, No 94 (2020)
Publisher : Sam Ratulangi University

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Abstract

The purpose of this study was to study how communication in the implementation of populationadministration policies in the Population and Civil Registry Office of North Bolaang MongondowRegency. The study uses descriptive qualitative method. Policy communication is seen from threeimportant aspects of public policy communication, namely transmission, clarity, and consistency.Research informants are the head of the department, heads of departments, staff / executors, sub-districtheads, village heads and the approved community. Data collection uses interviews, while the analysistechnique used is an interactive model analysis from Miles and Hubernann. Based on the researchresults, conclusions can be drawn: (1) Information dissemination and information on populationadministration policies are given effectively to the sub-district and village / village governments and to thecommunity. (2) Population administration administration policy is clearly communicated to all partiesboth to the sub-district and village / village government and to the community. (3) Information orexplanation regarding population administration administrative policies submitted by officers inaccordance with what has been determined or stated in the policy, both according to administrativerequirements for each type of service, service procedures, service administration costs, service delivery,and matters the other.Keywords: Policy communication, Population administration services.
KUALITAS PELAYANAN PEMBUATAN AKTA JUAL BELI TANAH DI KECAMATAN PINELENG KABUPATEN MINAHASA KAWULUSAN, ALFRIT; RURU, JOORIE; LONDA, VERY
JURNAL ADMINISTRASI PUBLIK Vol 6, No 94 (2020)
Publisher : Sam Ratulangi University

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Abstract

The purpose of this study was to determine the Quality of Service for Making Land Purchase Deed in theDistrict of Pineleng, Minahasa Regency. This research uses qualitative research methods. There are 8informants in this study consisting of sub-district heads (1 person), sub-district secretaries (1 person), subdistrictstaff who handle AJB (1 person), and the community (5 people). Based on the results of researchthat has been done by the author, In general the Service Quality of Making Land Purchase Deed can beseen from 3 (three) dimensions of service quality, namely: (1) Reliability (reliability) here the reliability ofemployees in providing services that are fast, precise, easy and smoothly becomes an evaluation conditionfor the people being served. In terms of speed, the accuracy of employees in the Pineleng District Officewhen making arrangements or services can be said to be quite good. However, there are still people who,when making arrangements, still lack understanding of the completeness of the file, which is the obstaclehere, namely the lack of providing information about AJB management procedures to the public. (2)Responsiveness (responsiveness), the service procedure for making Land Purchase Deed in PinelengDistrict in this case regarding the responsiveness of its employees when performing services to thecommunity can be said to be good and for the level of absorption, the understanding of all complaints andunderstandings to the community is also quite good . (3) Empathy (empathy), shows the ability to understandthe people who are served with attention, seriousness, sympathetic, and understanding. According to all theinformants' answers, the empathy attitude from the employees was good enough, but there were still peoplewho could not complete the management process. The problem is the lack of employee openness to thecommunity. And also still found special treatment to other communities.Keywords: Quality, Service, Land Purchase Deed
DAMPAK KEBIJAKAN PELAYANAN TERPADU SATU PINTU ON MALL DI KOTA MANADO HUSEIN, MOHAMMAD AGUNG; PANGKEY, MASJE; LALOMA, ALDEN
JURNAL ADMINISTRASI PUBLIK Vol 6, No 94 (2020)
Publisher : Sam Ratulangi University

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Abstract

The purpose of this study is to find out and describe how the impact of integrated one-stop service on malls in thecity of Manado. The research method used in this research is descriptive research method with a qualitativeapproach. Data collection in this study was carried out through interviews, observations and document collection.While the data analysis techniques that researchers use are qualitative with Miles and Huberman's descriptiveapproach. Based on the results of the study, it can be concluded that the One Stop On Mall Integrated ServicePolicy is an innovation and program that has a positive impact on the community in terms of licensing filemanagement from file entry to the stage of extraction/physical licensing, supported by satisfying and comfortablefacilities. the community and the online system that was put in place made the community satisfied with thepolicies issued by the Office of Investment and Integrated Services of the One Stop City of Manado. But inaddition to the positive impacts on the community there are also adverse impacts on the permit applicantcommunity, the lack of socialization of this public service center makes the community ignorance and causesintegrated one stop service on the mall to be quiet from the permit applicant, and the problem of coordinationbetween integrated onestop service Mantos and Integrated Services Policy in Manado City Tikala makes thecommunity who administer licenses at the center on mall services must take results / physical at the head office.The Impact of One Stop On Mall Integrated Services Policy makes the community and several related parties feelbenefited from this policy, for example the Mantos and local governments, the potential for more open economicdevelopment, then the flow of investment into the developer. In addition to receiving Local Revenue in this casethe local government (local government) through taxes for the region and a large amount of money for the localgovernment. In terms of speeding up and simplifying the administration of public service center licenses, this isthe right thing to be realized by the Integrated Services Policy in Manado City.Keywords : Policy Impact, Integrated One Stop Service On Mall

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