International Journal of Social Science and Business
International Journal of Social Science and Business (IJSSB) is an open access, peer-reviewed and refereed journal published by Universitas Pendidikan Ganesha (Undiksha), Indonesia. The main objective of IJSSB is to provide an intellectual platform for the international scholars. IJSSB aims to promote interdisciplinary studies in Businnes and social science and become the leading journal in Businnes and social science in the world.
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<![CDATA[Factors Affecting Customer Loyalty of Bank Syariah Indonesia ]]>
<![CDATA[Muhammad Agus Supriyanto]]>;
<![CDATA[Siswanto]]>;
<![CDATA[Yayuk Sri Rahayu]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.53520
<![CDATA[This study aims to analyze the factors that influence customer loyalty at Bank Syariah Indonesia. The study used five hypotheses and examined the relationship between service quality, customer satisfaction, religiosity, and customer loyalty. This study used quantitative data with descriptive methods. The population used in this study is all customers of Bank Syariah Indonesia. The study samples amounted to 158 samples taken using non-probability sampling techniques. Data analysis was carried out using Structural Equation Modeling (SEM) with the help of SmartPLS software. The results showed that service quality has a significant direct influence on customer satisfaction. Customer satisfaction also has a significant direct influence on customer loyalty. Religiosity cannot moderate service quality in influencing customer satisfaction. This research contributes to Bank Syariah Indonesia in developing more effective marketing strategies and strengthening relationships with customers. This study also provides a theoretical contribution by examining the relationship between factors that influence customer loyalty at Bank Syariah Indonesia. Future research may consider other variables that may affect customer loyalty, such as value perception and brand image.]]>
<![CDATA[Employee Performance Model Through Job Satisfaction: Distributive Justice and Procedural Justice at the Padang Sidempuan City Health Office ]]>
<![CDATA[Letnan Dalimunthe]]>;
<![CDATA[Nandan Limakrisna]]>;
<![CDATA[Lusiana Lusiana]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.53739
<![CDATA[Organizations must concentrate on their human resources to perform their functions optimally in order to create a more advanced organization, especially in light of impending environmental changes. This research aims to analyze the relationship between distributive justice and procedural justice, as well as their impact on job satisfaction, among health office workers. This study is use quantitative method. Total of 285 workers involving in this study as subjects. This study was used surveyed for the research. In analyzing data SEM PLS was used to analyze the collected data. The result of this study found employee performance at Health Office is influenced by distributive justice, procedural justice, and job satisfaction. The impact of distributive justice on employee performance is mediated by job satisfaction; the impact of procedural justice on employee performance as mediated by job satisfaction. In order to promote procedural justice management have to improves on-time work completion, fair implementation of leadership decisions, provision of a pleasant working environment, encouragement of positive attitudes among workers, and the dissemination of accurate and up-to-date information.]]>
<![CDATA[Job Satisfaction Mediates the Effect of Work Environment and Competence on Performance ]]>
<![CDATA[Gerrit M. Pentury]]>;
<![CDATA[Paul Usmany]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.53822
<![CDATA[This study aims to analyze the influence of the work environment and competence on the performance of education personnel at the Pattimura University Rectorate Office, as well as examine the mediating role of job satisfaction in the relationship between the work environment and competence on performance. The type of research used is explanatory research. The unit of analysis is the education staff of the Rector of Pattimura University. Data collection was carried out by questionnaire, with the number of respondents as many as 57 education personnel from a total population of 130 education personnel. Data collection techniques were interviewed using questionnaire models and observation techniques. The questionnaire contains 34 question items. To test the effect a path analysis tool was used using the SPSS program version 26. The results showed that the work environment affects job satisfaction; In addition, competence affects job satisfaction; These findings suggest that the work environment affects performance. Competence affects performance; Job satisfaction affects performance; Job satisfaction as a mediating variable reinforces the influence of the work environment on performance; Job satisfaction as a mediating variable reinforces the influence of competence on performance. Work environment, competence, and job satisfaction as mediating variables with a coefficient of determination of 79.1% and the remaining 20.9% are explained by other variables outside the model. The results of the path analysis can be concluded that the indirect influence of competence through job satisfaction is an effective path to improve performance. This research has important implications for organizational managers, especially in terms of human resource development and performance improvement.]]>
<![CDATA[Organizational Agility, Open Innovation, and Business Competitive Advantage: Evidence from Culinary SMEs in Indonesia ]]>
<![CDATA[Hardi Mulyono]]>;
<![CDATA[Abd. Rasyid Syamsuri]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.54083
<![CDATA[Some problems that are often faced by small and medium industry players are the low ability of SMEs to explore opportunities, and the low ability of SMEs to innovate in business. Therefore, the purpose of this study is to examine the influence of organizational agility and open innovation on competitive advantage in culinary SMEs in Medan. This study used quantitative methods. The subjects in this study were employees and owners of the culinary industry in Medan City as many as 218 respondents. The sampling technique is carried out by accidental sampling method. The data was processed by structural methods of modeling equations, and using the IBM Amos Program. The results showed that there was a positive and significant influence between organizational agility and corporate open innovation. The findings also prove that organizational agility and open innovation can predict the competitive advantage of the culinary industry in Medan City positively and significantly. The results also found that open innovation mediates the influence of organizational agility on the competitive advantage of the culinary industry in Medan. In other words, open innovation is proven to significantly mediate those that form or create strong links between organizational agility and competitive advantage. We provide suggestions to improve organizational agility, and unlock innovations in the culinary industry in Medan City to improve business competitiveness.]]>
<![CDATA[Exploring The Global Slack Hypothesis On Inflation Dynamics: A Study In ASEAN-5 ]]>
<![CDATA[I Made Suidarma]]>;
<![CDATA[I Nyoman Arta Yasa]]>;
<![CDATA[Ni Putu Nina Eka Lestari]]>;
<![CDATA[I Dewa Ketut Gede Prabawa]]>;
<![CDATA[Ni Wayan Lasmi]]>;
<![CDATA[I Nyoman Sunarta]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.54440
<![CDATA[Inflation is one of the economic problems that often occur in ASEAN-5 countries. External factors affecting inflation such as changes in energy prices and commodity prices (agriculture, metals, and minerals) can affect inflation in ASEAN-5 countries through the influence of global slack. Therefore, this study was conducted to examine the effect of global slack on domestic inflation dynamics in ASEAN-5 countries by considering the effect of energy price index and commodity price index (agriculture, metals, and minerals) on domestic inflation. The data analysis method used is the Panel of Vector Error Correction Model (VECM-Panel) by considering the effect of energy price index and commodity price index (agriculture, metals, and minerals) on domestic inflation in ASEAN-5. The results show that there is an influence of global slack on domestic inflation in ASEAN-5 countries, especially through the energy price index and commodity price index. Energy prices affect inflation in both the short and long run, whereas commodity prices only affect long-term inflation. The implication of the results of this study is the importance of the role of global commodity price stability policy in maintaining domestic price stability in ASEAN-5.]]>
<![CDATA[The Influence of Service Quality and Product Quality Through Customer Satisfaction on Customer Loyalty at Vegetarian Restaurant Fortunate Taste Batam ]]>
<![CDATA[Theresia Pradiani]]>;
<![CDATA[Suwandi]]>;
<![CDATA[Fathorrahman]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.54514
<![CDATA[As the growth of the culinary business, especially in Vegetarian food service providers, significantly increased in the city of Batam, the increase in visitors to the Fortunate Taste Vegetarian Batam restaurant was also quite large. The purpose of this study was to analyze the effect of service quality and product quality on customer satisfaction, the effect of service quality, product quality, and customer satisfaction on customer loyalty, and to prove that customer satisfaction was able to mediate the effect of service quality and product quality on customer loyalty. The population of this research was the customers of Fortunate Taste Vegetarian Restaurant. Total of sample was 100 respondents with a purposive sampling technique. The results showed that service quality and product quality had a positive and significant effect on customer satisfaction, service quality had a positive and insignificant effect on customer loyalty, product quality had a positive and significant effect on customer loyalty, and customer satisfaction had a negative and insignificant effect on customer loyalty. Customer satisfaction was not proven to act as an intervening variable to mediate the effect of service quality and product quality on customer loyalty. The implication of this research is that the management of Fortunate Taste Vegetarian restaurant in Batam needs to improve service quality and product quality to meet customer expectations and satisfaction in order to increase customer loyalty.]]>
<![CDATA[Utilization of E-Commerce Platform as An Effort to Increase Performance and Business Sustainability in Pandemic Times ]]>
<![CDATA[Komala Dewi]]>;
<![CDATA[Merry Moy Mita]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.54885
<![CDATA[Due to the COVID-19 pandemic, the performance of MSMEs in Medan City has decreased. The use of digital platforms is one of the strategies that must be implemented by MSMEs to survive amid policies during the COVID-19 pandemic. The purpose of this study is to analyze the use of E-Commerce as an effort to increase sales and maintain the MSME business of Medan during the pandemic. The population in this study is the total number of MSMEs registered with the Medan City MSME Office, which is 1.717-MSME units. The sampling of this study uses purposive sampling with the sampling technique used in this study is non-probability sampling using the Slovin formula. The samples in this study were 323 samples. The research method uses qualitative descriptive analysis to assess the condition of natural objects or situations of research objects and understand social phenomena from the perspective of participants and quantitative for data processing using SPSS software tools version 21. The results showed that E-Commerce has an effect on improving performance and can maintain business continuity so that it can survive during the current pandemic. The implications of this research are expected that MSMEs will be able to sustainably maintain business continuity and can increase business sales.]]>
<![CDATA[Group Solidarity Based on Halal Network Labels: Moral Embeddedness of Agents of PT. HNI HPAI from an Economic Sociology Perspective ]]>
<![CDATA[Siti Julaeha]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.54938
<![CDATA[The number of consumers of halal products in the world has continued to increase since 2015 until now. For Muslim consumers, halal products are related to their moral and social values. Halal products meet the dietary standards of a devout Muslim. This research is intended to explore and present empirical evidence about group solidarity from the theory of moral embeddedness. It is important to provide empirical illustrations, especially those related to the halal product business network. At the same time, PT can also use empirical evidence. HNI HPAI in developing its business network. This study uses Beckert's perspective to analyze the foreign labor market. This research analyzes the formation of network label-based group solidarity in the moral-based halal product market. Researchers use digital research, namely SNA (Social Network Analysis) and TNA (Textual Network Analysis), as new methodologies. SNA to analyze the actor relation between HNI and Graph Density. TNA to analyze the narrative words of success stories of HNI agents in online media. The findings explain that morals, beliefs, and norms affect group solidarity based on the halal product business network label.]]>
<![CDATA[Perceived Organizational Support Mediates The Effect of Job Insecurity on Organizational Citizenship Behavior at Adiwana Unagi Suites ]]>
<![CDATA[Ni Putu Vera Andriyanti]]>;
<![CDATA[IB Raka Suardana]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.54939
<![CDATA[Facing the Covid-19 pandemic, the tourism sector, especially in the hospitality sector, must make several adjustments in order to survive, one of which is reducing the number of employees. This condition causes the remaining employees to do extra work so that the company can run. This study aims to determine the role of perceived organizational support in mediating the effect of job insecurity on organizational citizenship behavior. This research was conducted at Adiwana Unagi Suites. The population in this study were 63 employees. The method of determining the sample uses the census method so that the entire population becomes the sample. Data analysis used is SEM-PLS and Sobel test. The results of this study indicate that job insecurity has a negative and significant effect on organizational citizenship behavior. Job insecurity has a negative and significant effect on perceived organizational support. Perceived organizational support has a positive and significant effect on organizational citizenship behavior. Perceived organizational support is able to mediate negatively the effect of job insecurity on organizational citizenship behavior.]]>
<![CDATA[The Effect of Herding Behavior on Millennial Generation Intentions in Investing Crypto Assets ]]>
<![CDATA[Gede Wisnu Saputra]]>;
<![CDATA[Agus Fredy Maradona]]>
<![CDATA[ International Journal of Social Science and Business Vol. 7 No. 2 (2023): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v7i2.55119
<![CDATA[More and more millennials are interested in investing in crypto assets like Bitcoin and Ethereum. However, there is still uncertainty and hesitation in making this investment. This study aims to determine the effect of herding behavior on the millennial generation's intention to invest in crypto assets. This research was conducted in Indonesia with the respondents being the millennial generation who adopted crypto assets. The population in this study is the millennial generation of crypto asset adopters throughout Indonesia which continues to change every time, so the number is unknown. The sampling technique was carried out by purposive sampling with a sample of 220 respondents. Data was collected by distributing questionnaires via google form. The analysis used is SEM-PLS. The results of this study indicate that herding on social media environment has a positive and significant effect on behavioral intention. Herding on social media environment has a positive and significant effect on financial literacy. Herding on social media environment has a positive and significant effect on E-trust. Financial literacy has a positive and significant effect on behavioral intention. E-trust has no effect on behavioral intention. Ethical concern is able to moderate the influence of herding on social media environment on behavioral intention.]]>
