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INDONESIA
Jurnal Mandiri
Published by Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat
ISSN : 25803220     EISSN : 25804588     DOI : 10.33753/mandiri
Core Subject : Economy, Science, Social,
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
JURNAL MANDIRI: Ilmu Pengetahuan, Seni, dan Teknologi (P-ISSN: 2580-3220 and E-ISSN: 2580-4588) was published by Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM). This journal is an Indonesian-based open access peer-reviewed journal that is official twice a year (June and December). This journal contain ideas or results of research and scientific work that comes from research and community service with the aim of developing science, art, and technology. In addition, this Journal is also expected to be able to support the improvement of lecturer competencies and an alternative for the public in publishing the results of their work. As far as the focus and seriousness consist of: Business Management Accounting Economics Entrepreneurship
Arjuna Subject : -
Articles 5 Documents
 1 
Search results for , issue "Vol 7 No 1: Juni 2023" : 5 Documents clear
The Influence of Incentives, Motivation and Work Discipline on Employee Performance at Credit Union Filosofi Petani Pancur Kasih Pontianak Alberd Alberd
Jurnal Mandiri : Ilmu Pengetahuan, Seni, dan Teknologi Vol 7 No 1: Juni 2023
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v7i1.225

Abstract

This study aims to analyze the effect of incentives, motivation, and work discipline on employee performance at CU Filosofi Petani Pancur Kasih Pontianak. The instrument test used is the reliability test, validity test, statistical test (T-test, F test, and R2 test/coefficient of determination), and classical assumption test (multicollinearity test, heteroscedasticity test, and normality test). The number of samples was 37 people. This research is very important because it looks at the performance of CU Filosofi Petani Pancur Kasih employees in the last time bracket has decreased and this impact is certainly not good for the development of an organization, The data analysis method used in this study was multiple regression, All populations are 37 people and all of them (census) are sampled in this study to achieve a good level of precision.Partially, the incentive variable does not have a significant effect on the employee performance of CU Filosofi Petani Pancur Kasih Pontianak. However, motivation and discipline have a significant effect on the employee performance of CU Filosofi Petani Pancur Kasih Pontianak. Simultaneously, the Incentive (X1), Motivation (X2), and Discipline (X3) variables significantly influence the employee performance of CU Filosofi Petani Pancur Kasih Pontianak. Based on the analysis of the coefficient of determination, the employee performance of CU Filosofi Petani Pancur Kasih Pontianak can be concluded and explained by the variables of Incentives (X1), Motivation (X2), and Discipline (X3), while the other 52.4% are influenced or explained by other variables which are not discussed in this study.
The Influence of Service Quality, Product Quality, and Price on IndiHome Customer Satisfaction in Salatiga City Adrian Nanda Pratama; Hanna Prillysca Chernovita
Jurnal Mandiri : Ilmu Pengetahuan, Seni, dan Teknologi Vol 7 No 1: Juni 2023
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v7i1.228

Abstract

PT Telekomunikasi Indonesia is one of the largest service or goods provider companies in Indonesia. PT Telekomunikasi Indonesia, which focuses on the fields of Telecommunication, Information, Media, Edutainment, and Services, which is shortened to (TIMES), prepares products such as Indihome and Wifi.ID to facilitate all Indonesian people. This study aims to analyze Indihome customer satisfaction, especially in the city of Salatiga by using a type of research method using a quantitative approach based on the dimensions of product satisfaction, price quality, service quality, on customer satisfaction. The research data used 113 data and were processed with SPSS software through validity, reliability, descriptive analysis and multiple linear regression. The results showed that the independent variable (X) studied, namely product satisfaction, price quality, service quality had an effect of 73.2%. on the dependent variable (Y), namely customer satisfaction, while the other 26.8% is influenced by other factors outside the variables studied. So it can be concluded that the current Indihome products in terms of product satisfaction, price quality, service quality are very good.
The Effectiveness of Gadget Protection Implementation in Purchasing Gadgets at Shopee Indonesia E-Commerce Audina Rizka Zahra; Juliana Nasution
Jurnal Mandiri : Ilmu Pengetahuan, Seni, dan Teknologi Vol 7 No 1: Juni 2023
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v7i1.230

Abstract

This research focuses on the success rate of implementing gadget protection in purchasing gadgets at Shopee Indonesia E-commerce. The purpose of this study is to find out how far the success rate is for implementing gadget protection when purchasing gadgets at Shopee Indonesia e-commerce. The method used in this research is using a descriptive qualitative method with a phenomenological approach. Where to understand the meaning based on the experience of facts that have been experienced by individuals in detail. The results of this study are that researchers took three informants, one informant was satisfied with the effectiveness of the implementation of the gadget protection provided by e-commerce Shopee Indonesia. However, the informant did not reach the claim stage, because the gadget he had purchased was still in good condition and nothing happened. Meanwhile, two other informants thought that the effectiveness of the implementation of this gadget protection was not working properly, they had difficulty making claims.
Product and Service Quality to Inflict Customer Satisfaction and Loyalty of Bank Sahabat Sampoerna Kelapa Gading Branch Valentine Theresia Simamora; Wahid Akbar Basudani
Jurnal Mandiri : Ilmu Pengetahuan, Seni, dan Teknologi Vol 7 No 1: Juni 2023
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v7i1.236

Abstract

Post-pandemic economic growth is a focus for the government where one of the steps taken is a policy related to bank interest rates to stimulate the growth of corporate and small medium enterprise loans. One of the banks that has a focus on providing corporate and small medium enterprise loans is Bank Sahabat Sampoerna. Tight competition in the banking world in helping efforts to grow the economy has triggered Bank Sahabat Samporna to provide the best quality products and services to its customers so that these customers receive satisfaction which then become loyal customers. The purpose of this study was to determine whether there is an influence of product and service quality on customer satisfaction and loyalty at Bank Sabahat Sampoerna Kelapa Gading Branch. Smart-PLS is used to implement the SEM method in this study. In this study, 100 customers who used credit services were sampled using the accidental sampling method, which falls under the category of non-probability sampling.The endogenous variables Customer Loyalty (Z) and Customer Satisfaction (Y) were found to be 0.417 and 0.433, respectively, in this study. This demonstrates that the endogenous inert variable Customer Satisfaction (Y) is weakly affected by 0.433 by the exogenous factors Product Quality (X1) and Service Quality (X2). In the interim, the endogenous dormant variable Customer Loyalty (Z) is weakly impacted by 0.417 by the exogenous variable Product Quality (X1) and Service Quality (X2) through the intervening variable Customer Satisfaction (Y).
MSME Marketing Strategy in South Tangerang City During the Covid-19 Pandemic Syamruddin Syamruddin; Gatot Kusjono
Jurnal Mandiri : Ilmu Pengetahuan, Seni, dan Teknologi Vol 7 No 1: Juni 2023
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v7i1.239

Abstract

This study aims to determine the development and marketing strategy of MSMEs in South Tangerang City during the Covid-19 Pandemic. This study uses a qualitative method. Data collection techniques consist of observation, interviews, and document analysis. Collecting data using observation techniques, interviews and documentation. Data validity is obtained through the degree of trust, transferability, dependability, and certainty. Data analysis techniques include data reduction, data exposure, and data conclusion and verification. The results of the study show that the number of MSMEs in South Tangerang City in 2022 will be 90,128. The marketing strategy carried out by MSMEs in South Tangerang City during the Covid-19 Pandemic was grouped into four aspects, namely product, price, promotion, and distribution/place. From the product aspect, in addition to offering new products, innovations are also made to existing products to make them more attractive to consumers. From the price aspect, many MSME managers make adjustments to prices. From the promotion aspect, in addition to giving discounts, promotions are carried out through word of mouth, MSME community networking, and online. From the aspect of distribution/place, the system for distributing and selling products is more limited, where MSME managers use more facilities through the online system.

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