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Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Medan Area, Jalan Kolam No. 1, Pasar V, Medan Estate, Sumatera Utara
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PERSPEKTIF
Published by Universitas Medan Area
ISSN : 20850328     EISSN : 26849305     DOI : -
Core Subject : Humanities, Education, Social,
Humanities Languange, Linguistic, Communication & Media Social Sciences
PERSPEKTIF, is a journal of Governmental, Political, Public Administration, Communication and Social Sciences, for information and communication resources for academics, and observers of Governance Sciences, Social Sciences, Political Sciences, Public Administration Sciences, Communication Sciences, Methodology of Social Sciences and Social Work. The published paper is the result of research, reflection, and actual critical study with respect to the themes of Governmental, Political, Public Administration, Communication and Social Sciences, All papers are peer-reviewed by at least two referees. The scope of PERSPEKTIF is the Governmental, Political, Administration and Communication Sciences. Published twice a year (January and July) and first published for printed edition since Volume 1 No. 1 January 2012.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 6 Documents
 1 
Search results for , issue "Vol. 8 No. 1 (2019): PERSPEKTIF - January" : 6 Documents clear
Kualitas Pelayanan Publik dalam Pemberian Izin Mendirikan Bangunan Di Badan Pelayanan Perizinan Terpadu Andy Frans Leo Silalahi; Syafruddin Ritonga; Beby Masitho Batubara
PERSPEKTIF Vol. 8 No. 1 (2019): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v8i1.2505

Abstract

This research title is ”Services Building Permit in Achieving Optimal Quality Public Services are held at Integrated Licensing Service Agency Pematang Siantar”. So far, in the minds of the public, that the quality of service Building Permit less bureaucracy and process sounds a bit complicated, and less than optimal. The main problem in this research is how the quality of public services in the granting of building permit in the Integrated Licensing Service Agency Pematang Siantar. The methods of data collection to use in this research were kuesioner, observation and documentation. The results showed that the quality of public services in the Service Agency of Integrated Licensing Pematang Siantar has been running well although there are still some constraints. This research uses the service quality theory of Zeithaml, Parasuraman and Berry consisting of 5 indicators of service quality that is tangible (physical evidence), reliability, responsiveness, Assurance and Emphaty. The survey results obtained from the respondents are tangible (physical evidence) of 51.9% (Pretty Good), Reliabelity of 77.2% (Good), Responsiveness of 73,4% (Good), Assurance 65,8% (Good), and Emphaty of 60,76%(Good). From these indicators can be concluded that the quality of service in the Integrated Licensing Service Agency Pematang siantar included in good category
Efektivitas Pelayanan Perangkat Desa oleh Kepemimpinan Kepala Desa (Datuk Penghulu) Muhammad Hardiansyah; Muhammad Arif Nasution; Armansyah Matondang
PERSPEKTIF Vol. 8 No. 1 (2019): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v8i1.2538

Abstract

This study aims to determine the extent of the Leadership of the Village Head (Datuk Penghulu) on the Effectiveness of Village Service Services in the Community of Aceh Tamiang District Health Village in 2017. Leaders can influence morale, job satisfaction, security, work quality and especially the level of achievement of an organization.  The ability and skills in direction are important factors for the effectiveness of an organization. By looking at several aspects to determine the effect of Leadership and Measurement of Service Effectiveness in the Health Village of Karang Baru Subdistrict, Aceh Tamiang Regency, namely: loyalty, Decision Making Communication, Responsibility and Obedience of leaders to regulations. in this study using a qualitative descriptive method, the location of the study was conducted in the Health Village of Karang Baru sub-district, Aceh Tamiang Regency. Data collection techniques are interviews, observation and documentation, it can be concluded that the Leadership of the Village Head (Datuk Penghulu) Against the Effectiveness of Service of Village Devices in the Community of Aceh Tamiang District Health Village in 2017 has been good. 
Implementasi Peraturan Daerah Kota Medan Nomor 10 Tahun 2012 Tentang Retribusi Pelayanan Kebersihan Irin Hanafiah Siregar; Abdul Kadir; Indra Muda
PERSPEKTIF Vol. 8 No. 1 (2019): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v8i1.2540

Abstract

This study aims to determine the application and process of implementing regional regulation number 10 of 2012 concerning levies on cleaning services in Medan Tembung Subdistrict, Medan City. This study used descriptive qualitative method. Data collection techniques carried out were interviews, observation and documentation. Implementation of Regional Regulation Number 10 of 2012 concerning cleaning service levies in Medan Tembung Subdistrict (Medan City) has been running quite well in terms of the application of performance in the field and the readiness of the workforce to implement the regulation has been quite good. The constraints faced are infrastructure resource factors that have not been sufficiently adequate in implementing the performance carried out such as typper cars and motorized becak (Betor), which are still lacking in the needs needed.
Persepsi Masyarakat tentang Citra Pemerintah Kota Medan Melalui Akun Media Sosial Instagram @humas_pemkomedan Muhammad Wahyu Effendi; Yan Hendra; Armansyah Matondang
PERSPEKTIF Vol. 8 No. 1 (2019): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v8i1.2541

Abstract

This research is based on the social media account of Instagram @humas_pemkomedan which contains the image of Medan City Government. The purpose of this study to determine the public perception about the image of Medan City Government through social media accounts Instagram. Theories used in this study include the theoretical description of communication, perception, society, image, social media, Instagram. The research method used is qualitative descriptive method. Selection of informants here is the people of Medan City who follow social media accounts Instagram @humas_pemkomedan and informants in this study following the principle of saturation where if the data needed is still less will be done addition of informants to get new information until the data obtained reach saturation point that if from the source is the same, then the data collection through the interview is stopped. Data collection   techniques  were  conducted   by  semi-structured interviews to all informants, and the results of this study showed that where the perception of the image is described into the first two aspects through Instagram profile and the second is the content of Instagram @humas_pemkomedan consisting of 6 categories of uploads are as follows: The activities of Medan city administration, news reports on work, information and appeal, congratulations, videos, figures, then Public Perceptions About Government Image Medan City Through Social Media Account Instagram is tend to be positive.
Efektivitas Kinerja Klinik Pratama Badan Narkotika Nasional Provinsi Sumatera Utara dalam Merehabilitasi Rawat Jalan Pecandu Narkotika Ela Dwi Tika; Syafruddin Ritonga; Rosmala Dewi
PERSPEKTIF Vol. 8 No. 1 (2019): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v8i1.2542

Abstract

Effectiveness is the degree to which a social system reaches its goal. While performance is a result of a whole during a certain period in carrying out his duties. The National Narcotics Agency Sumatra Province serves to assist the recovery of narcotics addicts or abuse by means of outpatient rehabilitation. As for the outpatient rehabilitation involves teams of doctors and nurses trained, Standard Operational Procedure that is conducted by a team of medical assesment service is to know the degree of severity and therapeutic rehabilitation plan for the client. This type of research is qualitative research methods focusing to clinical performance effectiveness pratama in outpatient rehabilitation for addicts of narcotic drugs. The nature of this research is descriptive. The location of the research carried out in the way of West V William Iskandar Market Numbers.1A Field Estate. The results showed that the performance of the employees Klinik Pratama is said to be quite effective due to obstacles. Factors that play a role in achieving clincial effectiveness pratama is the achievement of targets, adaptability, job satisfaction, and responsibility. The existing barriers in the form of skimpy budgets, a lack of medical personnel and the lack of infrastructure repair facility.
Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada Masyarakat Erdipa Panjaitan; Rosmala Dewi; Nina Angelia
PERSPEKTIF Vol. 8 No. 1 (2019): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v8i1.2543

Abstract

Role is a set of expectations imposed on an individual who occupies a certain social position. This  study  aims  to  determine  the  role  of  village  government  in  improving  the  quality  of administrative services to the community in the Office of Village Head Aek Korsik. The method of research  used  is  a  descriptive qualitative  method approach  that  focuses  on  the  role  of  village  government in improving the quality of administrative services to the community at the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu Regency. The results  showed  that  the quality of administrative services in the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu  Regency  has  applied  Tangible,  Reliability,  Responsiveness,  Assurance,  and Emphaty dimensions and their indicators. However, there are still some indicators that have not run in accordance with the expectations of the community, including the inconvenience of service places including facilities and infrastructure that have not been complete, the employee has not effectively used SOP (Standard Operating Procedure) in the service process, and there are still employees who are not friendly in the service process.

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