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Resolusi: Jurnal Sosial Politik
Published by Universitas Sains Al-Qur'an
ISSN : -     EISSN : 26215764     DOI : https://doi.org/10.2489/resolusi
Core Subject : Social,
Social Sciences
Jurnal Resolusi adalah sebuah jurnal ilmiah dalam bidang Ilmu Sosial dan Politik. Jurnal ini diterbitkan oleh Program Studi Ilmu Politik Universitas Sains Al-Qur’an Jawa Tengah di Wonosobo. Jurnal Resolusi diterbitkan setahun dua kali yaitu pada bulan Juni dan Desember. Jurnal ini terbuka untuk berbagi kajian ilmiah tentang isu-isu sosial politik dan perkembangannya di Indonesia maupun skala yang lebih luas. Jurnal ini juga terbuka untuk penulis dari berbagai pendekatan ilmu agar dapat memperkaya perspektif. Harapannya adalah agar jurnal Resolusi dapat memberikan kontribusi atas berbagai persoalan sosial, kebijakan, dan isu-isu strategis lainnya.
Arjuna Subject : Ilmu Sosial - Ilmu Politik dan Hubungan Internasional
Articles 11 Documents
 1   2 
Search results for , issue "Vol 7 No 2 (2024)" : 11 Documents clear
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bandung Barat Munawaroh, Siti; Wulandari, Widuri
Resolusi: Jurnal Sosial Politik Vol 7 No 2 (2024)
Publisher : Department of Political Science - Universitas Sains Al-Qur’an

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32699/resolusi.v7i2.8479

Abstract

This study aims to determine and analyze how much influence service quality has on public satisfaction at the Population and Civil Registration Office of West Bandung Regency. The research method in this study is quantitative descriptive, with the Independent Variable being Service Quality with indicators of Tangible, Reliability, Responsiveness, Assurance, Empathy. While the Dependent Variable is Public Satisfaction, with indicators. Conformity to expectations, Interest in revisiting, Willingness to recommend. Data collection techniques by means of surveys, observation and documentation. Based on the results of the study and discussion regarding the influence of service quality on public satisfaction at the Population and Civil Registration Office, it has an influence. Service Quality can explain the dependent variable, namely Public Satisfaction by 38.7%, while the remaining 61.3% is explained by other factors or variables. Thus, H0 is rejected and Ha is accepted.

Page 2 of 2 | Total Record : 11

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