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INDONESIA
The Indonesian Journal of Business Administration
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Core Subject : Science,
The Indonesia Journal of Business Administration(IJBA) is a business journal that bridges the gap between business research and practice, evaluating and reporting on new research to help readers identify and understand significant trends in their fields. The IJBA seeks to publish papers relating to business, broadly defined. It publishes articles that address both theoretical and practical issues in the broad areas of Business Strategy and Marketing, People and Knowledge Management, Entrepreneurship and Technology Management, Decision Making and Strategic Negotiation, Operation and Performance Management, and Business Risk and Finance.Contributing academicians and researchers are encouraged to address a variety of concerns relating to all areas of business. We also encourage students to use an interdisciplinary approach to analyzing a topic, which often yields interesting and novel papers. The published articles provide valuable insight into matters of broad intellectual and practical concern to academicians and business professionals. The Journalis published three times a year: in April, July and October. The journal is mainly an outlet of MBA ITB students to publish their final project works, although it also accepts articles written by students at masters level from other institutions. A published paper is an honor that will be unambiguously beneficial for professional and academic careers, especially for those who want to attend graduate/professional schools. This means that papers written in relations to Accounting, Economics, Finance, Marketing, Management, Operations Management, Information Systems, Business Law, Corporate Ethics, and Public Policy all qualify for submission. Information on the journal format can be found in the journal's website. The number of pages must be at 10 pages. After published, the journal article will be available electronically at the journal's website. Print ISSN: 2252-3464; Online ISSN: 2252-9284
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Articles 11 Documents
Search results for , issue "Vol 4, No 3 (2015)" : 11 Documents clear
Service Improvement Program for P O HARUM BSI
The Indonesian Journal of Business Administration Vol 4, No 3 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract

Abstract.PO Harum BSI is an autobus company that serves Indonesian inter-city and inter-province transportation. Currently, PO Harum BSI has an obstacle to run transportation services with Bandung-Palembang travel route, which is low perceived quality of bus transportation service. Target of service quality set by PO Harum BSI, which is bus transportation services that are above the service quality of the competitor.To achieve the company’s service quality target, PO Harum BSI should make strategy alternatives in order to increase its quality of service delivery and also leverage customers loyalty. The preparation of the strategy requires several approaches, include the external environment and internal environment scanning. After scanning the external and internal environment, SWOT Analysis can be generated as the summary of external and internal environment analysis.TOWS matrix provides strategy alternatives for PO Harum BSI. Based on the analysis, the proposed strategies are WO (Weaknesses-Opportunities) and WT (Weaknesses-Threats) strategies. The WO and WT Strategies will be conduct based on product, physical evidence, process, people, and place. The implementation plan of WO and WT Strategies will be made based on period and budget of each strategy. This implementation plan is expected can leverage the company's competitive advantages in bus transportation industry. Hence, PO Harum BSI can expand its business in order to maintain its existence.Keywords : Autobus company, Service quality, GAP analysis, TOWS matrix

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