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PublikA, Jurnal Ilmu Administrasi Negara

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Published by Universitas Tanjungpura

ISSN : 2442546X EISSN : 2442546X DOI : http://dx.doi.org/10.26418%2Fpublika.v10i2

Core Subject : Social,

Social Sciences

Publika adalah jurnal akses terbuka, dan peer-review. Tujuan utama kami adalah untuk menyebarluaskan artikel terkini dan asli dari para peneliti dan praktisi tentang berbagai masalah sosial dan politik kontemporer: kebijakan publik, administrasi pembangunan, manajemen publik.

Arjuna Subject : Ilmu Sosial - Administrasi Publik

Articles 75 Documents

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Search results for , issue "Vol 2, No 3 (2013): PublikA, Edisi Desember 2013" : 75 Documents clear

KUALITAS PELAYANAN PUBLIK DI KELURAHAN MARIANA KECAMATAN PONTIANAK KOTA KOTA PONTIANAK Antonius Lonti Siron E.01105126
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

This article is motivated by wanting to know the quality of the Public Waitress at the Village Office Mariana Pontianak. This writing is intended to solve the problems faced by the Society of related public services. Quality of public services in the Village Mariana conducted based on the real-real services they receive / get with the real services and bottlenecks.Problems that still occur in the service at Marian Village Pontianak is less complete in completing the requirements of the community, as well as the lack of employees at a particular time if the government makes a mass program to serve the community.Keywords: Service Quality, Service Delivery, Service Barriers

KUALITAS PELAYANAN IBADAH HAJI DI KEMENTERIAN AGAMA KOTA PONTIANAK Nurul Dini Radiyah E.21109050
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

Quality Service at the Ministry of Religious Affairs Hajj Pontianak, includes three aspects studied, including: (a). Attitudes and behavior of workers in providing services. (b). Factors inhibiting the Ministry of Religious Affairs in providing good service to pilgrims. (c). Efforts made the Ministry of Religious Affairs in improving the quality of service to pilgrims. This study uses the analytical descriptive method with the qualitative technique in the data processing. As for the informants in this study were the parties involved in the service of pilgrims and those who receive those services within the scope of the Office of Religious Pontianak. The research found that the attitudes and behavior of workers in providing services is a courtesy and on time. While the officers were the limiting factor in providing services to pilgrims, including: (a). The lack of computer tools that contribute to hamper the smooth pilgrimage services in the registration section, and (b). Network or system to access services for Hajj departure information on line using the application Haji Integrated Computerized System (SISKOHAT) often jammed or error so that the transaction can not run smoothly. The efforts that have been carried out by the Ministry of Religious Affairs in improving the quality of care is to provide direction guidance relating to the use of computer-related skills with SISKOHAT for faster, timely and thorough in providing services topilgrims. In addition, the Ministry of Religious Affairs has also sought to improve the quality of services to Haj pilgrims, among others, by providing information about registration procedures pilgrimage services, and the provision of facilities and infrastructure. Keywords : Quality of Hajj Service, Behavioral Services Officer, Obstacles of Services Quality, and Effort Service Officers.

KETEPATAN WAKTU MASUK DAN PULANG KANTOR PEGAWAI NEGERI SIPIL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KUBU RAYA Arif Guritno E. 21105046
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

This research aimed to describe civil servants discipline in Population and Civil Registration Agency of Kubu Raya Regency to entry time and home office. The focus of research is entery timeliness and home timeliness office. The type of research is a descriptive study. Research subjects all civil servants of class II and III with the data collection techniques using direct observation techniques and interview techniques. To analyze the data using qualitative techniques. The results of research showed that the civil servants discipline in Population and Civil Registration Agency of Kubu Raya Regency to entri time office are low because there are civil servants do not get in on time or late. Civil servants discipline to home time office is also low because there are civil servants do not return on time. Based on research results the authors suggest that carrying out regular morning assembly though slightly civil servants had come to the office and give severe sanctions for civil servants are often late not only a verbal warning but doubt moving staff and carry out regular daytime assembly and selectively give out licenses means to be out only for official purposes, getting the disaster and ill, remember there are civil servants that came out during office hours did not return to the office. Keywords: entry timeliness, home timeliness

REABILITAS PELAYANAN SURAT KETERANGAN WARIS DI KELURAHAN PARIT TOKAYA KECAMATAN PONTIANAK SELATAN E.21108033, Hayati
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

ThisÂ thesis is intended to provide an understanding of the inheritance certificate services in the Village District Ditch Tokya South Pontianak. Issues concerning the implementation of services especially regarding service certificate Certificate of Inheritance, has not been done in accordance with Law No. 25 Year 2009 on the Public Service, for services given a certificate of inheritance has not shown a series of integrated activities that are simple, transparent, smooth, precise, complete, fair and affordable like: Heritage Certificate of completion of creation sometimes beyond the time period specified, the service system is always faced with a complicated procedure, so that people find it difficult to meet the necessary requirements. The results showed that the implementation of the Inheritance Certificate services is still very far from the expected. such measures are more officers expect remuneration, if seen from the indicators used in this study. This, happens because of weak implementation of the code of ethics officers in the service, so that indicated the actions that deviate from bureaucracy as the officers who volunteered as a service bureau or brokers that lead to acts of corruption. Low awareness bureaucracy responsibility and discipline in the service process, and the persistence of discrimination that led to the service element of nepotism. In addition, less bureaucracy was able to realize the mission of the organization of the rules set out in the delivery of services to the public.Keywords:Â ReabillityÂ Services, Certificate of Waris.

PELAKSANAAN KEPEMIMPINAN CAMAT UNTUK MENINGKATKAN KINERJA PEGAWAI DI KECAMATAN SERASAN KABUPATEN NATUNA Saputra E.21110114, Iwan
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

To describe Serasan subdistrict leadership in improving the performance of employees in administrative services and matters relating to and affecting the performance of the employee . The results showed that the optimal sub-district Serasan not perform , his leadership role in applying the principles or proper leadership techniques to improve the performance of employees . It is characterized by weakness district head who does not have the ability to adapt to the demands and changes , in addition to the sub-district has not been able to increase the productivity of employees working and have not felt the presence of job satisfaction for employees . The factors that lead to decreased employee performance include: the employee has not professionals in the field of work . Incentive system is uneven and not well targeted , where the vision - mission does not function as it should . The organizational structure is not filled by the employee in accordance with the rank and expertise , and not the creation of harmonious cooperationamongemployeesÂ Key Word : Â Leadership District Head, Employee Performance.

IMPLEMETASI KEBIJAKAN TENTANG PENCEGAHAN DAN PEMBERANTASAN PERDAGANGAN ORANG DI KOTA PONTIANAK Anneke Cynthia Pelealu E01109042
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

This article raised the issue about implementation of local regulations number 07 2007 about prevention and eradication of human trafficking at Pontianak city especially at managing unit of rehabilitation and reintegration social and labor department of Pontianak. Aims of the implementation policy programme of preventing and eradiction of human trafficking are early prevention for the victim with conducting prevention, services, rehabilitation and social reintegration. It also aims to protect rights of life of citizens by state. Social department of Pontianak especially section unit of social welfare is a strategic media for handling human trafficking victims in order to protect and rehabilitation them at Pontianak. Human resources in socil welfare unit of Sosial Departement in order to handle the human trafficking are still limited thus it impact to not maximum service to victims. Communication conducted by unit social welfare service of Social Departement in coordinating victim prevention programme with related institutions still weak in implement rehabilitation and reintegration social of human trafficking.Meanwhile, special skill still needed and could be received through some trainings and real social programme and more important is honest and socially minded. Condition of social, economic and politic environments of Pontianak almost similar with other area at Kalimantan Barat in which susceptible to human trafficking, however politic condition at Pontianak are relative stable or in good condition, so it not impact to implementing rehabilitation and reintegration social programme to human trafficking at Pontianak. Key Words: Implementation, Policy, Preventing and Human Trafficking

IMPLEMENTASI PROGRAM BANTUAN OPERASIONAL SEKOLAH (BOS) DI SEKOLAH DASAR NEGERI 12 PONTIANAK KOTA Muhammad Firman Mauludy E.21109107
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

The writing ofthisarticleaimstodescribehow theimplementation ofBOSPrograminPublic Elementary School12PontianakCity, bothwithinthe organization, Interpretation, Applicationandconstraintsfaced.This studyincluded in thedescriptive studywithqualitativeanalyzesare focus on theprocess of organizing, intepretation, andapplicationsin the process ofimplementation ofthe BOSprogram.Thewriting ofthisarticleaims to describe, analyzeandassessthe process ofimplementation of theBOSprogram.Resultsofresearchinthe field showsthat theimplementation ofthe BOS programisrunning optimallyand in accordancewith the rulesandprocedures have been establishedandcontinue tocoordinatewith relatedparties, such astheparents,school committees, anddepartments ofeducation in bothlocal and centralso thatthe implementation ofthe BOS programwillrun properly. Keywords: Implementation of the BOS, BOS Organizing Implementation, Interpretation Program Implementation BOS, BOS Program Application Implementation

KINERJA PELAYANAN PUBLIK KEPADA KONSUMEN DI KANTOR PT.PLN (PERSERO) WILAYAH KECAMATAN KEMBAYAN KABUPATEN SANGGAU Henita E.01108019
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

The problem that faced by the PT. PLN (Persero) in Kembayan District Sanggau Regency were the complaint for the electricity such as the cost of the electricity, the problem in typing the bill, an error reading meters , home interference ( installation ), electricity extinguishing and other damages, therefore it gives the bad effect for the performance of publik service. So that, the writer conducted this research with the title ” the publik service performance for the consumers at PT PLN (Persero) in Kembayan District Sanggau Regency”. The performance of the PT. PLN (Persero) in Kembayan District Sanggau Regency in giving the publik services was measured from four aspects, there are : Productivity, Responsiveness, Responsibility, and Accountability. This research method was used descriptive qualitative research.The steps in conducted this research was through the library research and field research. The result of this research were the service was good enough, in solve the complaints PLN have tried to help the customer to deliver their complaints, employee skills are good enough, and employee behavior is good enough in serve consumers but the services of PLN are still lacking because some consumers feel not satisfied, the inability of generators be a cause of electricity extinguishing and be the lack of PLN in give the service. The Suggestions in this research was the performance of publik services should be more improved with more attention to the needs and responsiveness, improving service are still considered less and doing the work wholeheartedly so that consumers are satisfied with the performance of publik service that has been given. Keywords: Performance, Service, Productivity, Responsiveness, Responsibility and Accountability.

PENGEMBANGAN SUMBER DAYA MANUSIA DI KANTOR KECAMATAN SERASAN TIMUR KABUPATEN NATUNA E.21111112, Odira
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

The writing of this article aims to determine the development of human resources at the District Office Serasan East Natuna. This study included in the descriptive study with a qualitative analysis focusing on the variable employee training, employee education and development of employees. Results of research in the field suggests that the training has not been followed by all personnel in the District Office East Natuna regency Serasan reason is because there is no opportunity given by the government as well as budget constraints Natuna regency, the level of education in the District Office was still low and there are difficulties in the development of human resources.Â Keywords: Employee Training, Employee Education and Development Employee

PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN PADA KEBUN RIMBA BELIAN INTI KABUPATEN SANGGAU Fatmawati E.01105021, Syarifah
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

Every leader basically has different behavior in leading or often is called as with leadership style. Human resource stands of vital importance because man as drive wheel from all corporate activity. Strives to increase performance is done with leadership style arranged carefully and giving of motivation that employee performance increases. Purpose of this research is to know leadership style influence of democracy to employee performance.Leader of with good leadership style will create high motivation in x'self every subordinate, so that with the motivation will arise spirit [of] job (activity which can increase performance from the subordinate.This research applies survey method with questionaire as a means of data collecting. Population in this research is all employee PT. Kebun Rimba Berlian Inti which amounts to 18. Sample taken 18 employee with quantitative technique. Data obtained through questionaire tested by validity and reliability by using correlation formula product moment.Result of research indicates that : ( 1) Leadership Style of Democracy influential positive to employee performance PT. Kebun Rimba Berlian Inti. There is relationship and influence between leadership style variables with employee performance at jungle garden belian core showing by correlation coefficient product moment 0,807. Relation between leadership style variable with employee performance at jungle garden belian core is very strong that is with value 0,807. Contribution given by leadership style variable to employee performance is equal to 65%.Â Key Words:Â Democracy Leadership StyleDemocracy Leadership StyleDemocracy Leadership Style, Employee Performance

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OAI Link

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Contact Name Deni Darmawan

Contact Email dendar@untan.ac.id

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Journal Mail Official labkom@fisip.untan.ac.id

Editorial Address Jl. Prof. Dr. H. Hadari Nawawi, Pontianak 78124

Location Kota pontianak, Kalimantan barat INDONESIA

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Contact Name
Deni Darmawan

Contact Email
dendar@untan.ac.id

Phone
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Journal Mail Official
labkom@fisip.untan.ac.id

Editorial Address
Jl. Prof. Dr. H. Hadari Nawawi, Pontianak 78124

Location
Kota pontianak,

Kalimantan barat

INDONESIA