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Program Studi Ekonomi Islam Fakultas Ekonomika dan Bisnis Universitas Diponegoro, Semarang, Jawa Tengah, Indonesia Jl. H. Prof. Soedarto, SH. – Tembalang Semarang 50275
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Diponegoro Journal of Islamic Economics and Business
Published by Universitas Diponegoro
ISSN : -     EISSN : 28093895     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
DJIEB is an academic Indonesian journal published by Islamic economics study programme, Faculty of Economics and Business, Universitas Diponegoro, Semarang. it is dedicated to academicians, researchers, and practitioners who want to disseminate their idea or knowledge about various field of Islamic Economics, Business, Finance, Banking and Accounting. DJIEB invites contribution from academicians, researchers, and practitioners not only from Indonesia but also from overseas who are interested in related disciplines. DJIEB is published four times a year both in Bahasa or in English.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol 3, No 1 (2023): Juni" : 5 Documents clear
ANALISIS PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK SYARIAH INDONESIA DI KOTA SEMARANG Fatima, Syamsyiar Ika
Diponegoro Journal of Islamic Economics and Business Vol 3, No 1 (2023): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Diponegoro, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/djieb.19158

Abstract

The increasing presence of the Islamic banking industry in Indonesia has created competition in retaining and acquiring customers. Bank Syariah Indonesia in Semarang City must pay attention to service quality and product quality in order to achieve customer satisfaction and increase the loyalty of its customers. This study aims to determine the effect of service quality, product quality on customer satisfaction and loyalty of Bank Syariah Indonesia Semarang City.This study used multiple linear regression analysis techniques with data testing using the SPSS Statistics 25 program. The population in this study were customers of Bank Syairah Indonesia, Semarang City. The required sample is 100 people with a purposive sampling method and data collection in this study is through an online questionnaire.The results of this study indicate that partially model I service quality and product quality have a positive and significant effect on customer satisfaction. The R Square value is 0.677, this means that the ability of service quality and product quality variables to explain customer satisfaction is 67.7 precent while the remaining 32,3 precent is explained by other factors outside in this study. Model II partially shows that service quality, product quality and customer satisfaction have a positive and significant effect on customer loyalty. The R Square value is 0.696, this means that the ability of the variables of service quality, product quality and customer satisfaction to explain customer loyalty is 69.6 precent while the remaining 30.4 precent  is explained by other factors outside in this study.Keywords: service quality, product quality, customer satisfaction, customer  loyalty.
PENGARUH KESADARAN HALAL TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN MUSLIM DENGAN RELIGIUSITAS SEBAGAI VARIABEL MODERASI (STUDI KASUS KFC KOTA SEMARANG) Prasetyo, Puji Yuwanna
Diponegoro Journal of Islamic Economics and Business Vol 3, No 1 (2023): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Diponegoro, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/djieb.19330

Abstract

Now a wide variety of food products are sold, making Muslim consumers have to be careful in choosing products, especially halal products. This study aims to examine and explain the effect of halal awareness on purchasing decisions with religiosity as a moderating variable. The existence of the religiosity variable is to find out whether it can moderate the level of consumer halal awareness. The higher the level of religiosity can affect the attitude of halal awareness of Muslim consumers in making product purchase decisions. The population in this study were Muslim consumers who had bought KFC products in the city of Semarang. The number of population is unknown and this study took a sample of 100 respondents with a purposive sampling approach. The type of data used is primary data with the method of collecting data through questionnaires. The analysis was carried out using Moderated Regression Analysis (MRA) using the SPSS 24 application. The results of this study indicate that respondents have a high level of awareness of halal, and that the effect of halal awareness on purchasing decisions is positive and significant. Finally, a high level of religiosity can strengthen the influence of awareness on purchasing decisions.
ANALISIS DAMPAK ZAKAT PRODUKTIF TERHADAP KEMISKINAN DENGAN MODEL CIBEST (STUDI KASUS YAYASAN BAITUL MAAL PERUSAHAAN LISTRIK NEGARA UNIT PELAKSANAAN PELAYANAN PELANGGAN PONOROGO PENYALURAN TAHUN 2020) kusumaningati, nungky
Diponegoro Journal of Islamic Economics and Business Vol 3, No 1 (2023): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Diponegoro, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/djieb.19923

Abstract

This study aims to analyze the effect of productive zakat on reducing material poverty and spiritual poverty of mustahik. The results of the study based on the analysis of poverty indicators showed that the utilization of productive zakat was able to reduce the value of the mustahik poverty indicator. The results of the CIBEST model analysis show that the utilization of productive zakat can reduce the material and spiritual poverty of mustahik. The results of the paired t-test analysis showed a positive difference in material poverty and spiritual poverty of mustahik, before and after receiving productive zakat assistance from YBM UP3 PLN Ponorogo.
Analisis Faktor-Faktor Penerimaan dan Penggunaan Layanan Mobile Banking Syariah sebagai Bukti Dari Model UTAUT yang Dimodifikasi Ramadhanty, Arsya Hanida
Diponegoro Journal of Islamic Economics and Business Vol 3, No 1 (2023): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Diponegoro, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/djieb.20294

Abstract

Perkembangan teknologi informasi yang sejalan dengan berkembangnya perbankan syariah dapat memberikan efektifitas dalam menyediakan layanan jasa, keamanan, serta kemudahan penggunaan kepada nasabah yang salah satunya yaitu melalui pengenalan mobile banking syariah. Penelitian ini bertujuan untuk mengetahui penerimaan dan penggunaan pengguna layanan mobile banking syariah pada generasi Y dan Z Kota Semarang. Penelitian ini mengadopsi Unified Theory of Acceptance and Use of Technology (UTAUT) 2 dengan tujuh variabel independen yakni Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, Price Value, dan Habit, serta dua variabel dependen yaitu Behavioral Intention dan Use Behavior. Data yang digunakan merupakan data primer yang dikumpulkan dengan melakukan penyebaran kuesioner kepada 192 responden pengguna layanan mobile banking syariah yang berdomisili di Kota Semarang. Analisis data pada penelitian ini menggunakan Structural Equation Model (SEM) dengan pendekatan Partial Least Square sebagai alat analisisnya yang dibantu dengan software SmartPLS 3. Hasil penelitian menunjukkan bahwa variabel Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, Price Value, dan Habit memiliki pengaruh yang positif dan signifikan terhadap Behavioral Intention. Sedangkan variabel Facilitating Conditions, Habit, dan Behavioral Intention berpengaruh secara positif dan signifikan terhadap Use Behavior.
Menjembatani Generasi: Merancang Produk Asuransi Syariah yang Menjawab Kebutuhan Milenial dan Masa Depan Dzikriansyah, Alief fikri; Kurniawati, Fitri
Diponegoro Journal of Islamic Economics and Business Vol 3, No 1 (2023): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Diponegoro, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/djieb.22784

Abstract

The development of sharia insurance in Indonesia is quite positive and has many enthusiasts because the majority of Indonesia's population is Muslim. Sharia insurance, also known as takaful or tadhamun, is an effort to protect each other and help each other among policy holders (participants) which is carried out through the collection and management of tabarru' funds which provide return patterns to face certain risks through appropriate contracts (engagements). with Islamic sharia. Millennials, defined as individuals born between 1981 and 1996, are a large generation and have significant influence on various sectors, including the insurance industry. The author uses this type of study in the form of a library survey (library research), namely research using data collection techniques through the study of literature, books, magazines and others that are considered according to this research. It can be concluded that by understanding the characteristics and needs of millennials, and utilizing technology and innovation, the sharia insurance industry can provide comprehensive financial solutions and in accordance with Islamic values for the millennial generation and the future.

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