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Jurnal Ilmu Administrasi Negara
Published by Universitas Riau
ISSN : 1411948x     EISSN : 27145581     DOI : https://dx.doi.org/10.46730/jiana
Core Subject : Social, Engineering,
Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences
Jurnal Ilmu Administrasi Negara contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, and evaluation of policies carried out by the government in dealing with the changing needs and demands of society. Therefore, the publication of this journal as a scientific media regarding issues of public policy, both in the form of legislation, legal government, regional regulations, policy government, and government programs and actions. The publication of this journal aims to disseminate theoretical and practical studies in the field of public policy throughout higher education, government institutions, non-governmental at the central, provincial, and city/district levels.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 17 Documents
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Search results for , issue "Vol 17, No 2 (2019)" : 17 Documents clear
KUALITAS PELAYANAN PUBLIK Selvi Rianti, Zaili Rusli, Febri Yuliani
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 17, No 2 (2019)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (530.248 KB) | DOI: 10.46730/jiana.v17i2.7899

Abstract

Quality of Public Services. This study aims to determine and analyze the quality ofpublic services in the Office of Population and Civil Registry of Pelalawan Regency. This type ofresearch is a descriptive study with a qualitative approach. The informants in this study wereemployees who served and the people served. The results of the study concluded that the tangibledimensions that have indicators of appearance, comfort, convenience, and use of assistive deviceshave been applied, but there are indicators that have not been fully implemented, namely regardingthe convenience of service places. The reliability dimension which has indicators of accuracy,clear service standards, abilities, and expertise has been applied, but there are indicators that havenot worked as expected by the community, namely regarding employee expertise in using serviceaids. The dimension of responsiveness which has indicators responding, fast, precise, careful,timely and responding to complaints from service users has been implemented, this dimension is inaccordance with the wishes of the community proven because there are no complaints from serviceusers regarding indicators in the dimension of responsiviness. The assurance dimension that hasindicators of timely guarantees and guarantees of cost certainty has been implemented inaccordance with the wishes of the community. This is proven because there are no complaintsfrom service users regarding indicators in the assurance dimension. The empathy dimension thathas an indicator of prioritizing the interests of service users, friendly manners, non-discriminatory,and respectful has been implemented, but there are indicators that have not been running accordingto the expectations of the public namely regarding the unfriendliness of service employees inserving service users. The inhibiting factors for the implementation of public services in theDepartment of Population and Civil Registry of Pelalawan Regency are the lack of employeeresources and the lack of infrastructure.
PELAYANAN PERIZINAN SURAT IZIN USAHA PERDAGANGAN PADA DINAS PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU Zulmei Akhirisya, Meyzi Heriyanto, Harapan Tua R.F.S
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 17, No 2 (2019)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (605.744 KB) | DOI: 10.46730/jiana.v17i2.7900

Abstract

Licensing Services for Trading Business Licenses at the One-stop IntegratedInvestment and Services Office. This study aims to determine the licensing services one-stopservice permit for the city of Pekanbaru. The research method is qualitative. Research informantswere the Head and Secretary of the Pekanbaru DPMPTSP Office, Head of District, communityservice employees and entrepreneurs. Data collection techniques are interviews and observation.Data analysis through data reduction procedures, data presentation and conclusion drawing. Theresults showed that the licensing service for issuing permits and extending SIUP permits inPekanbaru City DPMPTSP can be seen from the attitude of employees who are very responsive inserving the people who come to them, the officers try to know the desires and wishes of serviceusers.
IMPLEMENTASI KEBIJAKAN PENATAUSAHAAN BARANG MILIK DAERAH Fernanda Theodora, Febri Yuliani, Meyzi Heriyanto
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 17, No 2 (2019)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (518.772 KB) | DOI: 10.46730/jiana.v17i2.7891

Abstract

Implementation, Administration of Regional Property. This study aims to analyze theimplementation of the administration of regional property policies within the Riau ProvincialGovernment and analyze the obstacles in the implementation of policies for administering regionalproperty within the Riau Provincial Government. This study uses a descriptive qualitative researchmethod approach. Data collection techniques are interviews and observations. Key information is thegoods management official at the Riau Provincial Financial and Asset Management Agency. Secondarydata obtained from research documents. The results showed that the communication factor that occurredbetween the officials managing regional property was not good, inadequate resources both human andfinancial resources, disposition in the implementation of administration of regional property went poorly,and the bureaucratic structure in implementation was not effective. Obstacles in administering regionalproperty include incomplete goods data, lack of human and financial resources, the absence of an SOP,the Property Management Officer has not carried out his authority and responsibilities properly.
IMPLEMENTASI, FUNGSI MASJID PARIPURNA Vinni Helvionita, Meyzi Heriyanto, Zaili Rusli
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 17, No 2 (2019)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (530.18 KB) | DOI: 10.46730/jiana.v17i2.7896

Abstract

Implementation, Function of the Plenary Mosque. This study aims to determine andanalyze the implementation of the function of the Plenary Mosque Level District in PekanbaruCity and its supporting and inhibiting factors. This research method uses descriptive qualitativemethod. The research informants were Vice Mayor Pekanbaru, Kabag Kesra, Chairman of theBoard of Trustees, Staff, Chairperson of the Mosque and Jamaah. Data collection techniquescarried out by interview, observation, and documentation. The results showed that the PekanbaruCity Regulation Number 2 Year 2016 regarding the implementation of the Function of the PlenaryMosque at the District level in Pekanbaru City had not been implemented optimally. This is seenbased on the behavioral elements of program implementers who are not aware of their duties torealize the functions of the Plenary Mosque in the fields of idarah, imarah, and ria’ayah.
EVALUASI MANAJEMEN PELAYANAN PUBLIK Arliliwati, Zaili Rusli, Febri Yuliani
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 17, No 2 (2019)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (497.213 KB) | DOI: 10.46730/jiana.v17i2.7887

Abstract

Evaluation of Public Service Management. The approach or type of research isqualitative. This study aims to determine how the public service management of PDAM Tirta Siak.Research informants are directors, staff of human resources, subscription relationships,transmission and customers. Data collection techniques are interviews, observation anddocumentation. Data analysis starts from data reduction, classification and drawing conclusions.The results of this study found that the public service management of PDAM Tirta Siak PekanbaruCity was not carried out optimally.
IMPLEMENTASI PERATURAN DAERAH NOMOR 3 TAHUN 2015 TENTANG BADAN PERMUSYAWARATAN DESA Heri Siswoyo, Sujianto, Febri Yuliani
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 17, No 2 (2019)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (549.606 KB) | DOI: 10.46730/jiana.v17i2.7901

Abstract

Implementation of Regional Regulation Number 3 of 2015 concerning VillageConsultative Bodies. The purpose of this study was to find out how the implementation ofRegional Regulation No. 3 of 2015 Indragiri Hilir Regency. This study uses a qualitativedescriptive research method approach. Primary data is obtained directly through interviews frominformants, namely the village head, Village Secretary, Village Consultative Body (BPD),Community Leaders and the community. The results of this study indicate that the implementationof Regional Regulation No. 3 of 2015 in Indragiri Hilir District implementing the VillageConsultative Body's tasks has not yet achieved the expected results, there are still some tasks thathave not been carried out by the Village Consultative Body. This happens because of the ability ofresources both human resources and financial resources that have not been supported, so thatRegional Regulation No. 3 of 2015 in Indragiri Hilir Regency has not been able to be fullyimplemented.
BRAND IMAGE, KUALITAS PRODUK, MINAT BELI DAN KEPUTUSAN PEMBELIAN Ogi Rifansyah, Okta Karneli, Meyzi Heriyanto
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 17, No 2 (2019)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (646.796 KB) | DOI: 10.46730/jiana.v17i2.7892

Abstract

Brand Image, Product Quality, Purchase Interests and Purchasing Decisions. Thepurpose of this study is to determine the brand image, product quality, buying interest andpurchasing decisions. The number of respondents as many as 90 people were randomly drawnfrom the population. Data collection techniques are questionnaires from the results of data analysiswhich include outer models, convergent validity, discriminant validity, composite reliability,average variance extracted, and inner models show that brand image and product quality have aninfluence on buying interest and purchasing decisions for MPV types of Suzuki brands. Ertiga atPT. Sejahtera Buana Trada Pekanbaru with a value of 0.75 means that the i nfluence of brandimage variables and product quality on buying interest and purchasing decisions is 75%. Theresults of hypothesis testing found that the f-count is greater than the f-table which means that Hais accepted.

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