cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Unang arifin
Contact Email
bcscm@unisba.ac.id
Phone
+6282118633944
Journal Mail Official
bcscm@unisba.ac.id
Editorial Address
UPT Publikasi Ilmiah, Universitas Islam Bandung. Jl. Tamansari No. 20, Bandung 40116, Indonesia, Tlp +62 22 420 3368, +62 22 426 3895 ext. 6891
Location
Kota bandung,
Jawa barat
INDONESIA
Bandung Conference Series: Communication Management
Published by Universitas Islam Bandung
ISSN : -     EISSN : 28282183     DOI : https://doi.org/10.29313/bcscm.v2i2
Core Subject : Humanities, Education, Social,
Humanities Languange, Linguistic, Communication & Media Social Sciences
Bandung Conference Series: Communication Management (BCSCM) menerbitkan artikel penelitian akademik tentang kajian teoritis dan terapan serta berfokus pada Manajemen Komunikasi dengan ruang lingkup diantaranya adalah Awareness, Brand equity, Brand Image, Connecting Community Building, Content Creation, Content Sharing, Daya Tarik Iklan, Drama Televisi, Event, Gaya Hidup, Interior Display, Jingle, Kampanye, Keputusan Pembelian, Keterikatan Pelanggan, Komunikasi antar pribadi, Komunikasi Pemasaran, Konsep Diri, Kredibilitas Komunikator, Kualitas Pelayanan, Literasi Media, Loyalitas Konsumen Manajemen branding, Media Sosial, Minat Beli Konsumen, Online Review, Pemasaran Konten, Penjualan produk, Persepsi Budaya, Personal Branding, Promosi online, Sikap, Store Atmospheredan Layout, Tagline, Terpaan Media, Tindakan Membeli, Transportasi Online, Ujaran Kebencian, Website, Word of Mouth. Prosiding ini diterbitkan oleh UPT Publikasi Ilmiah Unisba. Artikel yang dikirimkan ke prosiding ini akan diproses secara online dan menggunakan double blind review minimal oleh dua orang mitra bebestari.
Arjuna Subject : Ilmu Sosial - Komunikasi
Articles 1 Documents
 1 
Search results for , issue "905 - 914" : 1 Documents clear
Menghadapi Kecemasan Pasien Anak: Building Rapport dalam Komunikasi Terapeutik Perawat Nadya Pasha Rahmadini; Tri Nur Aini Noviar
Bandung Conference Series: Communication Management 905 - 914
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcscm.v6i2.25446

Abstract

Anxiety is a common emotional response experienced by pediatric patients during medical procedures in hospitals. This condition manifests itself through rejection, refusal of treatment, and clinging to parents, which can hinder cooperation during the care process. Therefore, nurses require therapeutic communication skills, particularly rapport-building, to create a sense of security and increase trust in pediatric patients. This study aims to describe the forms, communication barriers, and the meaning of rapport-building techniques applied by nurses at Parahyangan Women and Children's Hospital (RSIA) in dealing with pediatric patients' anxiety during medical procedures. The study used a qualitative approach with a case study method. Data were obtained through interviews with four nurses and a child psychologist as triangulation informants, observation, and documentation studies. Data analysis used the Miles and Huberman interactive model. The results showed that building rapport is not done directly with the child, but rather begins with establishing a positive relationship with the parent as an attachment figure and source of security. Children's trust in nurses is formed through a process of trust transfer mediated by the parent. Techniques include the application of parental holding, distraction, communication adjustments based on the child's age and character, and the provision of rewards, which are implemented through the stages of orientation, work, and termination and supported by the application of non-judgmental emotional SOPs.   Kecemasan merupakan respons emosional yang umum dialami pasien anak saat menjalani prosedur medis di rumah sakit. Kondisi ini ditunjukkan melalui tangisan, penolakan tindakan, hingga berpegangan erat pada orang tua sehingga dapat menghambat kerja sama selama proses perawatan. Oleh karena itu, perawat memerlukan kemampuan komunikasi terapeutik, khususnya building rapport, untuk menciptakan rasa aman dan meningkatkan kepercayaan pasien anak. Penelitian ini bertujuan mendeskripsikan bentuk, hambatan komunikasi, dan makna teknik building rapport yang diterapkan perawat di Rumah Sakit Ibu dan Anak (RSIA) Parahyangan dalam menghadapi kecemasan pasien anak selama prosedur medis. Penelitian menggunakan pendekatan kualitatif dengan metode studi kasus. Data diperoleh melalui wawancara terhadap empat perawat dan seorang psikolog anak sebagai informan triangulasi, observasi, serta studi dokumentasi. Analisis data menggunakan model interaktif Miles dan Huberman. Hasil penelitian menunjukkan bahwa building rapport tidak dilakukan secara langsung kepada anak, melainkan diawali dengan membangun hubungan positif dengan orang tua sebagai attachment figure dan sumber rasa aman. Kepercayaan anak terhadap perawat terbentuk melalui proses transferred trust yang dimediasi oleh orang tua. Teknik yang diterapkan meliputi parental holding, distraksi, penyesuaian komunikasi berdasarkan usia dan karakter anak, serta pemberian reward, yang dilaksanakan melalui tahapan orientasi, kerja, dan terminasi serta didukung penerapan SOP emotional unjudgement.

Page 1 of 1 | Total Record : 1

 1 

Filter by Year

0000


Reset
Filter By Issues
All Issue Vol. 6 No. 1 (2026): Bandung Conference Series: Communication Management Vol. 5 No. 2 (2025): Bandung Conference Series: Communication Management Vol. 4 No. 2 (2024): Bandung Conference Series: Communication Management Vol. 4 No. 1 (2024): Bandung Conference Series: Communication Management Vol. 3 No. 3 (2023): Bandung Conference Series: Communication Management Vol. 3 No. 2 (2023): Bandung Conference Series: Communication Management Vol. 3 No. 1 (2023): Bandung Conference Series: Communication Management Vol. 2 No. 2 (2022): Bandung Conference Series: Communication Management Vol. 2 No. 1 (2022): Bandung Conference Series: Communication Management Vol. 1 No. 1 (2021): Bandung Conference Series: Communication Management 1121 - 1130 1113 - 1120 1089 - 1096 1081 - 1088 1073 - 1080 1057 - 1064 1049 - 1056 1041 -1048 1033 - 1040 1025 - 1032 1007 - 1016 999 - 1006 991 - 998 983 - 990 973 - 982 965 - 972 947 - 954 939 - 946 931 - 938 923 - 930 915 - 922 905 - 914 895 - 904 887 - 894 879 - 886 871 - 878 861 - 870 853 - 860 843 - 852 835 - 842 827- 834 819 - 826 811 - 818 803 - 810 793 - 802 785 - 792 777 - 784 769 - 776 761 - 768 753 - 760 743 - 752 735 - 742 727 - 734 719 - 726 709 - 718 697 - 708 689 - 696 681 - 688 671 - 680 659 - 670 651 - 658 641 - 650 631 - 640 623 - 630 613 - 622 603 - 612 595 - 602 583 - 594 573 - 582 565 - 572 557 - 564 547 - 556 537 - 546 529 - 536 521 - 528 511 - 520 503 - 510 493 - 502 485 - 492 477 - 484 467 - 476 459 - 466 451 - 458 443 - 450 435 - 442 425 - 434 417 - 424 407 - 416 399 - 406 391 - 398 379 - 390 369 - 378 361 - 368 353 - 360 343 - 352 335 - 342 325 - 334 317 - 324 307 - 316 297 - 306 287 - 296 277 - 286 269 - 276 More Issue