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INDONESIA
Business and Entrepreneurial Review
Published by Universitas Trisakti
ISSN : 08539189     EISSN : 22524614     DOI : https://doi.org/10.25105/ber
Core Subject : Science,
Decision Sciences, Operations Research & Management
Business and Entrepreneurial Review is published by Program Pascasarjana Universitas Trisakti. The editorial receives general writing, management and entrepreneurship areas in which no other media has ever been published and reviews of new management books and marketing services. Preferred writing is the result of field research. The evaluation process of papers submitted depends entirely on the "Blind Review" designated by the editor in chief in accordance with the reviewer’s expertise.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol. 14 No. 1 (2014): Volume 14, Number 1, October 2014" : 5 Documents clear
THE ROLE OF STUDENT SATISFACTION AT PRIVATE UNIVERSITIES Andala Rama Putra Barusman
Business and Entrepreneurial Review Vol. 14 No. 1 (2014): Volume 14, Number 1, October 2014
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (399.229 KB) | DOI: 10.25105/ber.v14i1.48

Abstract

This study aimed to test an empirical manner on the role of student satisfaction at Private Universities through the study on private university students in Bandar Lampung, Indonesia. The research was done on 5 private universities in Bandar Lampung. Questionnaires were distributed to 500 respondents as samples to be taken by using purposive sampling technique. To analyze the data Structural Equation Model was used as a method and analysis of data processed using software lisrel 8.80 statistics for windows. The results of the study found that student’s perceivedvalue had some positive effects significantly to student satisfaction, and it was sufficiently significant to affect the Student loyalty. It was concluded that student satisfaction is the influence of full mediating between student perceived value against student loyalty. The results of the research also found that student perceived value influential positive and significant against student loyalty.Therefore it was concluded that Student satisfaction was full mediating effect between Students perceived value to Student loyalty. To increase the student loyalty it was better for the institution to have good communication to student, asked the lecturer to help students to overcome difficulties in their lectures and give the same service to all students .Further research was suggested to add variables or another dimension into a model of student loyalty or using different respondents characteristic in the form of national universities/Private Universities which was more complete and more extensive research areas. Besides that it was suggested also to conduct a research in the scope of more widely education, ranging from basic education, secondary education, higher education and vocational education, so as expected to get a student loyalty model for all kinds of level of education.
THE EFFECT OF SPIRITUAL INTELLIGENCE TO INCREASE ORGANIZATION PERFORMANCE THROUGH WORKERS JOB SATISFACTION Florentina K Tehubijuluw
Business and Entrepreneurial Review Vol. 14 No. 1 (2014): Volume 14, Number 1, October 2014
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (625.344 KB) | DOI: 10.25105/ber.v14i1.49

Abstract

Spiritual intelligence enables people to live with the greater meaning and depth and to look for a meaning beyond the physical needs and a low-level life in their business. Spiritual intelligence will also assist the workers in achieving their happiness and satisfaction with their current jobs.In the long run, spiritual intelligence will help the organizations to achieve business objectives and allow the employees to flourish within the organization. The main objective of this study is to analyze the effect of worker’s spiritual intelligence to achieve organization performance using workers job satisfaction as mediating variable. This study is choosing some management practices in Indonesian biggest developer companies. Respondents in this research consist of workers in all business units owned by those developer companies. All the data is statistically analyzed using the Structural Equation Method model. Findings of this research indicate that there’s a positive effect between spiritual intelligence workers and job satisfaction. The study also proved that as long as the workers satisfied with their jobs, their productivity will increase and finally the organization performance will also improve. The future research should consider the importance role of the leader for organization performance by setting-up core value within organization. This study is the first, to the researcher’s knowledge, to see the effect of all dimensions of spiritual intelligence into workers job satisfaction and finally to improve organization performance.
Mediating Effect of Trust and Commitment on Student Loyalty Herry Mulyono
Business and Entrepreneurial Review Vol. 14 No. 1 (2014): Volume 14, Number 1, October 2014
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (648.275 KB) | DOI: 10.25105/ber.v14i1.50

Abstract

In facing the competitive market structure, Private University is forced to compete in order to attract students and to preserve them until graduation, continue their study to the higher leveland to distribute positive information by word of mouth amongst the community as a form of persuasion to others. The purpose of this research is to analyze : The effect of image, perceivedquality, and perceived value on student satisfaction, The effect of Student Satisfaction on Student loyalty mediated by trust and commitment. The source of the data is secondary data taken from The Ministry of National Education (Kemdiknas), Kopertis region III and the primary data is taken from a survey of Private University students in Jakarta, with the number of samples being= 500, analyzed by using Structural Equation Modeling (SEM) Lisrel 8.80.The findings of this research are: six hypothesis take positive effect and significant. Student loyalty is not influenced by student satisfaction mediated by trust (No mediating), Student loyalty is influenced by student satisfaction mediated by commitment (full mediating).
THE INFLUENCE OF RELIGIOUS BEHAVIOR ON CONSUMERS’ INTENTION TO PURCHASE HALAL-LABELED PRODUCTS Muniaty Aisyah
Business and Entrepreneurial Review Vol. 14 No. 1 (2014): Volume 14, Number 1, October 2014
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (431.962 KB) | DOI: 10.25105/ber.v14i1.51

Abstract

The purposes of this research are to analyze the influence of consumers’ religious behavior on their intention to purchase halal-labeled products, and also to analyze whether consumers with Islamic educational background are different from consumers with general educational background in terms of their religious behavior and their intention to purchase halal-labeledproducts. This research uses purposive random sampling with 312 samples which represents the Muslim consumer especially students at State Islamic University of Jakarta and Trisakti University. This research applies Structural Equation Model to analyze the model and Mann-Whitney Test to analyze the differences. The finding showed that consumers’ religious behavior significantly influence their intention to purchase halal-labeled products, and only in terms of their intention to purchase halal-labeled products, consumers with Islamic educational background is higher than consumers with general educational background. Because of consumers’ religious behavior is high, consumer intention to purchase halal-labeled products also become elevated.Thus, it is suggested that government and related institutions need to implement the Security Act of Halal Products immediately in order to protect the consumer from consuming non-halal products which are often circulating in Indonesian market and potentially causing social, political and economical turmoil.
THE ROLE OF THE PERSONALITY OF CUSTOMERS AND REPUTATION THE COMPANY AS THE RESTORATION OF SERVICES ON THE MODEL OF MODERATION VARIABLE: IN THE AUTOMOTIVE INDUSTRY IN INDONESIA Soleh Hidayat
Business and Entrepreneurial Review Vol. 14 No. 1 (2014): Volume 14, Number 1, October 2014
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (422.186 KB) | DOI: 10.25105/ber.v14i1.74

Abstract

This study examined the effect of prior customer experiences on the perceived justice in service recovery through the moderation role of customer personality. In addition, this research examinesperceived justice to satisfaction with service recovery with the moderation role of corporate reputation, as well as satisfaction with service recovery influence the future behavior intentionin form of repurchase intention and positive campaign in the form of free advertising by word of mouth. Respondents in this study are the customers of 4 (four) sole distributor agents (ATPM) with 300 respondents, the analysis technique used is Structural Equation Modeling (SEM) with multigroupanalysis.The results showed that: (1) Prior experience affect the procedural, interactional and informational justice, but has no effect on distributive justice (2) Customer personality moderating reinforced the influence of prior experience on procedural and interactional justice, (3) Perceived justice (distributive justice, procedural justice, interactional justice and informational justice) affect satisfaction with service recovery, (4) Corporate reputation moderating reinforced the influence of distributive, procedural and informational justice on satisfaction with service recovery, but not moderating reinforced the influence of interactional justice on satisfaction with service recovery, (5) Satisfaction with service recovery influence the future behavior intention in form of repurchase intention and word of mouth (WOM).

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