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Moh Shidqon
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Media Riset Bisnis & Manajemen
Published by Universitas Trisakti
ISSN : 1411884X     EISSN : 24429716     DOI : 10.25105/mrbm
Core Subject : Economy,
Economics, Econometrics & Finance
Media Riset Bisnis & Manajemen is a research media that is published based on OJS. MRBM is a research media owned by the Trisakti University Faculty of Economics and Business. MRBM was first published in 2001. In 2008 MRBM was once nationally accredited. The focus and scope of this research media are in the field of Management and Business sciences with the following details:
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional
Articles 5 Documents
 1 
Search results for , issue "Vol. 24 No. 2 (2024): September" : 5 Documents clear
PENGARUH SERVANT LEADERSHIP DAN HIGH PERFORMANCE WORK SYSTEM TERHADAP SERVICE QUALITY MELALUI JOB SATISFACTION Mariaulfa, Inge; Aldisa, Syafira; Arafah, Mutiara Jihad; Emilisa, Netania
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22797

Abstract

Penelitian ini menganalisis pengaruh servant leadershi dan high performance work system terhadap service quality, dengan job satisfaction sebagai variabel mediasi, pada karyawan generasi Z di industri perhotelan bintang tiga Jakarta Pusat. Penelitian ini menggunakan pendekatan kuantitatif deskriptif melalui survei kuisioner terhadap 238 responden yang dipilih secara purposive. Analisis diilakukan dengan SEM berbasis PLS. Hasil menunjukkan high performance work system berpengaruh signifikan terhadap job satisfaction dan service quality Job satisfaction juga memediasi hubungan tersebut, sementara pengaruh servant leadership tidak signifikan. Studi ini memberikan wawasan empiris mengenai strategi manajemen SDM yang relevan dengan preferensi Generasi Z guna meningkatkan service quality di industri perhotelan bintang tiga Jakarta Pusat
A ROOT CAUSE ANALYSIS OF PRODUCT DEFECTS  IN FOAM BLOCK MANUFACTURING: THE CASE OF CV KARYA JAYA Sudarno, Natania Alietta; Fernando Mulia
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22831

Abstract

The manufacturing industry plays a vital role in national economic growth; however, inconsistent product quality can result in financial losses and decreased customer satisfaction. CV Karya Jaya, a foam block manufacturer based in Bandar Lampung, reported an average defect rate of 5.86% from January to August 2024, exceeding its internal standard of 5%. This study aims to identify the root causes of product defects using the cause-and-effect diagram method through a qualitative descriptive approach. Data were collected via direct observation, in-depth interviews, and internal documentation, then analyzed using coding techniques and data triangulation. The findings reveal that four major defect types: porosity, unexpanded foam, color mismatch, and inaccurate cutting, are influenced by machinery, methods, materials, manpower, and environmental factors. These results indicate the need for systemic improvements in operational aspects, including SOP updates, regular staff training, improved machine maintenance, and strengthened quality control oversight. This research offers practical contributions for quality improvement strategies in medium-scale manufacturing firms seeking to reduce losses and enhance product competitiveness.
PENGARUH COMMUNICATION, JOB SATISFACTION, DANORGANIZATIONAL COMMITMENT TERHADAP SERVICE QUALITY PADA KARYAWAN BANK SYARIAH INDONESIA JAKARTA PUSAT Amalia Rosdiana; Netania Emilisa; Tiara Puspa; Bunga Barleana Hapsari; Fitriyani
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22838

Abstract

This research was to analyze the impact of communication, job satisfaction, and organizational commitment to service quality of employees of Islamic banking institutions in Central Jakarta. The primary data was obtained using questionnaire of 113 employees, Data analysis was performed using SEM. This research indicated that all hypotheses are accepted. Communication and job satisfaction have a positive and significant effect on organizational commitment. Organizational commitment also shows a positive and significant effect on service quality. Furthermore, organizational commitment mediates the effect of communication and job satisfaction on service quality. These findings suggest that communication and job satisfaction can influence service quality through organizational commitment. This study is focused on evaluating the mediating role of organizational commitment in the relationship between communication and job satisfaction on service quality among employees of an Islamic banking institution, specifically at one branch office and the head office located in Central Jakarta. This research examines three main variables: communication, job satisfaction, and organizational commitment, as well as one dependent variable, namely service quality.
PENGARUH KEAMANAN KERJA DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA KARYAWAN DI PERUSAHAAN PERBANKAN SWASTA: PERAN MEDIASI KOMITMEN ORGANISASI Hapsari, Bunga Barleana; Netania Emilisa; Tiara Puspa; fitriyani; Amalia Rosdiana
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22839

Abstract

This study aims to analyze the influence of  job security and transformational leadership on  job performance, with organizational commitment as a intervening variable. The approach used is descriptive quantitative with the research population consisting of employees working in the private banking sector. The sampling technique used in this study is purposive sampling with a sample size of 166 respondents. The results of the study reveal that job security and transformational leadership do not have an effect on job performance, while organizational commitment has a significant positive effect on job performance. Furthermore, job security and transformational leadership were found to have a significant positive influence on organizational commitment. Additionally, based on the results of the Sobel test, the researcher also found that organizational commitment can mediate the relationship between job security and transformational leadership on job performance. This study suggests expanding the number of respondents and conducting research in other sectors and different locations, as well as considering enriching the variables to obtain more varied and diverse findings.
THE EFFECT OF SOCIAL INFLUENCE ON ICT USE BEHAVIOR AMONG MOMPRENEURS IN FASHION MSMES Rania Ninda Triswanti; Kadiyono, Anissa Lestari; Rezki Ashriyana Sulistiobudi
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.23107

Abstract

The rapid development of digital technology has made the use of Information and Communication Technology (ICT) essential for running Micro, Small, and Medium Enterprises (MSMEs), especially for mompreneurs in the fashion sector. This study aims to analyze the impact of social influence on ICT use behavior in mompreneurs who run MSMEs in the fashion sector in Bandung City. The research method used is a quantitative non-experimental approach involving 102 respondents who met the research criteria. The results of the data analysis show that social influence has a significant and positive effect on ICT use behavior. Furthermore, the comparison analysis shows that there is a significant difference in social influence based on the respondent’s level of education. This finding explains that social influences significantly affect use behavior, especially in using ICT for entrepreneurship among mompreneurs.

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