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Andri Pranolo
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FKM Kampus 3 Universitas Ahmad Dahlan, Jalan Prof.Dr.Soepomo,Janturan, Kota Yogyakarta Tel / fax : (0274) 563515
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International Journal of Healthcare Research
Published by Universitas Ahmad Dahlan
ISSN : 26205521     EISSN : 26205521     DOI : Prefix 10.12928/ijhr
Core Subject : Health,
Public Health
The Journal invites original articles and not simultaneously submitted to another journal or conference. The area of research focuses on particular issues related to public health, health economic, health policy, healthcare quality, health insurance, hospital management, health system and other issues related with healthcare management and policy.
Arjuna Subject : Ilmu Sosial - Kesehatan (Ilmu Sosial)
Articles 5 Documents
 1 
Search results for , issue "Vol. 4 No. 1 (2021)" : 5 Documents clear
Peran Komite Keperawatan dalam Meningkatkan Mutu Pelayanan Keperawatan di Salah Satu Rumah Sakit Swasta di Yogyakarta Titania Miranda
International Journal of Healthcare Research Vol. 4 No. 1 (2021)
Publisher : Universitas Ahmad Dahlan

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Abstract

The Nursing Committee is a hospital apparatus that have the task to increase nursing professionalism through credential process, maintaining professional quality, professional ethics and disciplines. The committee plays a major role in increasing professionalism among the nurses, assuring the quality of nursing services in hospital. The purpose of this study is to determine the role of the Nursing Committee in improving the quality of nursing services at a private hospital in Yogyakarta. This is a qualitative research using case study approach. The participants are selected using purposive sampling technique and the data are acquired through in-depth interviews. The sub-committee of credentials has prepared the white paper, carried out the credential and recredential process. However, they lack sufficient assessors and, therefore, lack determination in timekeeping; (2) the sub-committee of professional quality has carried out nursing audits and developing sustainable profession for nurses. However, almost all committee’s member have multiple positions in the hospital. This situation has made it difficult to allocate time for program implementation; (3) the sub-committee of ethics has made ethical guidelines, disseminated the nursing ethics, created ethical reporting system, and audit ethics. However, the activities has not been regularly conducted. The nursing committee has not significantly improved the quality of nursing services as the sub-committee of credential, professional quality, and ethics has not been effective.
Analisis Pengaruh Program Customer Relationship Management (CRM) Terhadap Kepuasan Pasien di RS PKU Muhammadiyah Yogyakarta Siti Ayunda Mauliddina; Triani Marwati
International Journal of Healthcare Research Vol. 4 No. 1 (2021)
Publisher : Universitas Ahmad Dahlan

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Abstract

uilding customer relationships is one of the keys to business success. The quality of a good relationship between customers and the company will contribute to increasing customer satisfaction. The purpose of this study was to examine the effect of the application of customer relationship management on patient satisfaction at PKU Muhammadiah Hospital Yogyakarta. This research was analitic observational by cross sectional approach. Data collection was carried out by distributing questionnaires to 120 service users of PKU Muhammadiah Hospital Yogyakarta. The data analysis method used is multiple linear regression analysis. Customer relationship management (CRM) which consists of people has an influence on patient satisfaction at PKU Muhammadiyah Yogyakarta Hospital with a probability value (p) 0.000 <0.05, process has an influence on patient satisfaction at PKU Muhammadiyah Yogyakarta Hospital with a probability value (p) 0.000 <0.05 and technology had an influence on patient satisfaction at PKU Muhammadiyah Hospital with a probability value (p) 0.009 <0.05, an increase in patient satisfaction RS PKU Muhammadiah Yogyakarta. To increase patient satisfaction, one way that can be done is to improve the quality of customer relationship program. To increase patient satisfaction, one way that can be done is to improve the quality program of customer relationships
Dampak Ketidaklengkapan Rekam Medis Rawat Inap Kasus Covid-19 Terhadap Pelayanan di Rumah Sakit Condong Catur Yogyakarta Paskalia Gabrielsa Dehoni; Kori Puspita Ningsih
International Journal of Healthcare Research Vol. 4 No. 1 (2021)
Publisher : Universitas Ahmad Dahlan

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Abstract

A well-written and complete medical record have many uses, including aspects of administration, legal, finance, research, education and documentation (ALFRED). Therefore, incomplete medical records will have an impact on hospital services. To find out the benefits of medical records from users in RSCC and to know the type of medical record form to claim Covid-19 patients at RSCC. Also, to find out the impact of incomplete inpatient medical records for Covid-19 cases from the aspects of Administration, Legal, Finance, Research, Education, Documentation (ALFRED) at RSCC. This study used a qualitative descriptive method with a case study design. The informants in this study are 11 people consisting of 1 medical record officer, 1 distribution officer, 1 covid-19 claim officer, 1 claim verification doctor, 1 head of medical services, 1 head of medical support, 1 head of ICU officer, 1 head of inpatient care officer, 2 heads of ward officers and 1 head of nursing. The object of this study used 8 inpatient medical records of Covid-19 patients in the period January-March 2021 at RSCC. In addition, the head of RSCC medical record carried out data validation as triangulation. The benefits of medical records for health care workers at the RSCC are knowing the activities of health care providers in treating patients, BPJS/insurance claims and predicting hospital income, as a source of data for research, learning materials about service activities in hospitals, to know about patient medical history and hospital reports. In claiming Covid-19 patients, the RSCC uses medical resumes, Covid-19 screening, laboratory results, isolation certificates, CPPT sheets, medical prescriptions, and inpatient approval sheets. However, the incompleteness of medical records from the administrative aspect causes delays in the administrative process, the financial aspect causes claims to be disputed, and the documentation aspect causes delays in the making of hospital reports. Incompleteness of medical records at RSCC have impacts on administrative aspects, financial aspects, and documentation aspects.
Analisis Kebutuhan Tenaga Rekam Medis di Rumah Sakit Jiwa Grhasia Yogyakarta Mutiara Ginanty Putri; Ahmad Ahid Mudayana
International Journal of Healthcare Research Vol. 4 No. 1 (2021)
Publisher : Universitas Ahmad Dahlan

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Abstract

Workload analysis is an effort to calculate the workload in a work unit by adding up all workloads and then dividing it by individual work capacity, because there are still many officers who have double jobs. This research was conducted to analyze the number of manpower requirements at the Grhasia Mental Hospital Medical Record Installation in Yogyakarta which will be adjusted to the existing workload. This study used a qualitative method where data collection was obtained by observation using work sampling techniques to describe patterns of activity / workload and the proportion of time spent carrying out activities as well as conducting in-depth interviews with informants and document review. Meanwhile, the calculation of labor requirements uses the Workload Indicator Staffing Needs (WISN) method. The results showed that the use of officers' working time for productive activities was 60.3%, non-productive activities were 19% and personal activities were 20.7%. The results of calculations using WISN, the optimal number of medical record personnel is 17 people compared to the current number of personnel of 8 people. So that the need for medical record unit personnel requires additional details with 1 person in the assembling section, 3 people in the filling section, 4 people in the coding section, and 1 person in the reporting section. Based on the results of WISN calculations, the need for medical record personnel at Grhasia Mental Hospital Yogyakarta in 2021 requires additional personnel.
Identifikasi Potensi Bahaya Kerja pada Instalasi Catatan Medik RSUP Dr Sardjito Yogyakarta Marisa Kuncaraning Probo; Ahmad Ahid Mudayana
International Journal of Healthcare Research Vol. 4 No. 1 (2021)
Publisher : Universitas Ahmad Dahlan

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Abstract

Rumah sakit memiliki ancaman besar terhadap dampak kesehatan bagi pekerja, pasien dan pengunjung. Berdasarkan studi pendahuluan, Instalasi Catatan Medik (ICM) RSUP Dr. Sardjito Yogyakarta memiliki 162 pegawai dan berbagai jenis pekerjaan yang memiliki potensi bahaya tersendiri. Di bagian penyimpanan berkas misalnya, memiliki potensi bahaya debu, kegiatan angkat-angkut berkas, dan lain-lain. Sehingga perlu dilakukan penelitian dengan tujuan mengetahui potensi bahaya kerja pada ICM RSUP Dr Sardjito Yogyakarta. Penelitian ini berjenis deskriptif kualitatif melalui observasi lapangan, wawancara, dan telaah dokumen. Penelitian ini melibatkan enam narasumber dan analisa data menggunakan lembar kerja Job Safety Analysis (JSA). Diketahui ada 13 jenis pekerjaan yang ada di ICM RSUP Dr. Sardjito Yogyakarta, yaitu: registrasi, filing, distribusi, verifikasi, coding, assembling, penggabungan, surat keterangan medis, penelitian, pelaporan, penyusutan, pemusnahan, dan logistik. Setiap jenis pekerjaan tersebut terbagi menjadi beberapa langkah aktivitas yang memiliki potensi bahaya yang berasal dari: radiasi monitor, sekeliling kertas dan isi stapler yang tajam, debu; alat kerja dumbwaiter, stapler, gunting, dan Roll O’ Pack; kegiatan angkat-angkut, posisi kerja, lokasi kerja yang tinggi, cara dan lama bekerja; kegiatan berulang, komunikasi dengan pasien/ keluarga, serta dengan petugas/pihak lain, dan beban kerja yang tidak tentu; dari aliran listrik; dan bakteri/ virus dari berkas, maupun dari pasien sendiri saat kontak langsung. Upaya pengendalian risiko yang telah ditetapkan di ICM RSUP Dr Sardjito Yogyakarta mengikuti hirarki pengendalian risiko, yaitu: substitusi, rekayasa teknik, administrasi, dan alat pelindung diri. Sedangkan upaya eliminasi yang disarankan sedang dalam proses, menunggu optimalisasi pemberlakuan Elektronik Medical Record. Telah diketahui berbagai potensi bahaya kerja pada ICM RSUP Dr Sardjito Yogyakarta hingga dapat diberlakukan pengendalian risiko sesuai hirarki pengendalian risiko.

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