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Sugeng Santoso
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Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 11 Documents
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Search results for , issue "Vol 8, No 1 (2007): Februari" : 11 Documents clear
Pengukuran Produktivitas Personel dalam Penentuan Pemberian Insentif Karyawan di Perusahaan Pembangkit Listrik Singgih, Moses Laksono; P, Bhakti Yudha
Jurnal Teknik Industri Vol 8, No 1 (2007): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (136.129 KB) | DOI: 10.22219/JTIUMM.Vol8.No1.60-66

Abstract

The measurement of productivity employer was crucial for the development of a organization and company. This was influenced for the company's working. One of the electricity's source company wanted to know how the achievements of employer's productivity are. This research is focused to maintaining department which concerned with three level division, they were specialist, supervisor, staff or technician crew. This research have done by using Will, can, May approach as the way to measure of the productivity's measurement. To conduct this research, it must be known the criterion of each elements, it used brainstorming with the company, and also the literature's reference. Another method which was used in this research is the priority each Will, Can, and May elements used Analytical Hierarchy Process (AHP) and fuzzy method to found single value which can form the productivity each employer as the achievement every elements of Will, can, and May. The result of this research showed that the productivity's achievement in middle and high scale from 43 employers who have measured their productivity. From the result of productivity's approach which have done was to know how are incentives which have got as the result of productivity each employer, and the result of incentive giving which have formulated gave the higher incentive's value than before. The result of giving more motivate the productivity of employer and the incentive's measurement didn't decrease the company from the benefit of allocation which is old incentive's giving and it is not look the stagnancy's nominal.

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