cover
Contact Name
Sugeng Santoso
Contact Email
sugeng.santoso@mercubuana.ac.id
Phone
+6282132044774
Journal Mail Official
ti.jurnal@umm.ac.id
Editorial Address
Departement Industrial Engineering University of Muhammadiyah Malang Jl. Tlogomas No 246 Malang
Location
Kota malang,
Jawa timur
INDONESIA
Jurnal Teknik Industri
ISSN : 19781431     EISSN : 25274112     DOI : -
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Articles 11 Documents
Search results for , issue "Vol 8, No 2 (2007): Agustus" : 11 Documents clear
Peningkatan Efisiensi Variabel-Variabel Kritis pada Unit Gawat Darurat dengan Pendekatan Data Envelopment Analysis Supriyanto, Hari
Jurnal Teknik Industri Vol 8, No 2 (2007): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (276.424 KB) | DOI: 10.22219/JTIUMM.Vol8.No2.158-165

Abstract

Health represent essential requirement these days. For that on duty in charge have to have yardstick to know efficiency ;level and health service productivity. Measurement of efficiency as productivity index must be done objectively, so that result of measurement can be made input to progress of health of society. Target of research was to make a model assessment of efficiency in order to determination of productivity every health service and determine repair plan to inefficient service. Problem solving used Data model of Envelopment Analysis (DEA) approach. DEA was used to measure productivity and efficiency with input multi and of multi output. With existence of real correct measurement - objective correctness, expected will give instrument to Health department to give satisfaction to wide [of] society. From result of data processing, will be obtained value of technical efficiency for the each Decision Making Unit (DMU) was less efficient, and some repair goals which must reach. Stipulating of peer of group to less efficient DMU will give direction to repair program.

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