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Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 21 Documents
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Search results for , issue "Vol. 10 No. 2 (2009): Agustus" : 21 Documents clear
Pemberian Insentif kepada Grup Karyawan Berdasarkan Kompetensi Spencer Yustina Ngatilah
Jurnal Teknik Industri Vol. 10 No. 2 (2009): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No2.%p

Abstract

Knowing that success in the implementation of the strategy implemented by management to achieve the vision and mission that has been established, it would require an appropriate measure of performance using a design with two Spencer competence perspectives measurement comprehensibly and integrated that is in each criterion is expected to concretely describe the performance of the company and can be used as a measure of judgment in the provision of incentives. This study aims to support the decision to give incentives to the grup of employees with competency-based Spencer and Analytic Hierarchy Process as a weighting in the decision-making strategy to improve company performance. Based on the results of performance measurement in companies using the Sakti PT.Biru Spencer and Analytical Hierarchy Process can be concluded that the employee grup A has a value of 3.516 of performance achievement., grup B has a value of employee performance achievements 3.059, grup C has a value of employee performance achievements 3.138, grup D employee has a value of 3.57 and the achievement of performance grup E employees have a value of 3.563 of performance achievement. The results of measurements of the performance of each grup of employees by using the method of Spencer and AHP, are known to facilitate the performance of each grup and the management in providing the right incentives, the amount of incentives that should be given to each work grup performance based on achievement during the first 3 months in 2009, where employee grup B the highest incentives of Rp 6,153,907, -, grup D employees of Rp 6,113,469, -, grup of employees amounting to Rp 5,845,617 A, grup C of Rp 3,669,158 employees and employees of grup B of Rp 3,217, 850

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