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Ery Sulistyorini
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ery.sulistyorini@unmer.ac.id
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bismar@unmer.ac.id
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INDONESIA
Business Management Research
Published by Universitas Merdeka Malang
ISSN : -     EISSN : 28278267     DOI : 10.26905/bismar.v2i2.10414
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Business Management Research (Bismar) is a periodical issue containing information and analysis related to management science and business. This journal is of a popular scientific nature that includes both theoretical and empirical research. This journal focuses on the development of management science and business including aspects : Financial Management, Marketing Management, Human Resources Management, Operational Management, Strategic Management, System Information Management and Business Applied.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 4 Documents
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Search results for , issue "Vol. 4 No. 1 (2025): January 2025" : 4 Documents clear
Moderating Role of Leverage and Profitability in the Relationship Between Eco-Efficiency and Firm Value in Consumer Goods Sector Bernadeta Dian Saputri; Umu Khouroh; Irany Widhiyastiti; Lilik Kustiani
Business Management Research Vol. 4 No. 1 (2025): January 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v4i1.15741

Abstract

This research aims to examine the influence of company value on eco-efficiency with leverage and profitability as moderating variables. Companies that have implemented environmentally friendly concepts in their operational activities are expected to have higher share prices which will lead to an increase in company value. Eco-efficiency is implemented with ISO 14001 certification. Leverage is measured using Debt Equity Ratio (DER) and Profitability is measured using Return On Assets (ROA). This research also uses Earning Per Share (EPS) and Book Value (BV) as control variables. This research uses a sample of manufacturing companies in the consumer goods sector listed on the Indonesia Stock Exchange. The sample extraction technique used was purposive sampling with the criteria of companies presenting financial reports for the 2017-2021 period, resulting in 26 companies being obtained. This research is research that uses secondary data in the form of financial reports. This research uses the Moderated Regression Analysis (MRA) method. The research results show that when eco-efficiency is tested for its influence together with other variables, the results do not affect company value, but if eco-efficiency is tested alone, the results are significantly positive for company value. Based on the MRA test results, leverage and profitability as moderators are both unable to moderate the relationship between eco-efficiency and firm value.
Influence of Workload on Turnover Intention and The Role Of Job Satisfaction As A Mediation Variable Gemma Galgani Nirma; Pudjo Sugito; Boge Triatmanto; Rofikul Amin; Isman I
Business Management Research Vol. 4 No. 1 (2025): January 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v4i1.15742

Abstract

Human resources play an important role in improving the company's progress. One action to prevent employees from having turnover intentions is to pay attention to workload and job satisfaction. The aim of this research is to determine the effect of workload on turnover intention and the role of job satisfaction as a mediating variable for employees at PT X partially and simultaneously. The research carried out was research using quantitative methods. The research sample was determined using total sampling to obtain a sample of 50 respondents. The data collection technique used by researchers is a questionnaire. The data analysis method used is path analysis. The research results prove that 1). workload influences employee turnover intentions at PT X. 2). workload has no effect on employee job satisfaction at PT. X. 3) job satisfaction has no effect on turnover intention 4) job satisfaction has no effect on turnover intention which is mediated by job satisfaction. What leaders need to pay attention to is increasing job satisfaction by paying attention to employee workload and providing bonuses to support enthusiasm for work.
The Mediating Role of Organizational Citizenship Behavior in the Relationship Between Social Interaction, Knowledge Management, and Employee Job Satisfaction at Bank BCA East Java Natalia Ellianasari Putri Setiawan; Roby Nur Akbar
Business Management Research Vol. 4 No. 1 (2025): January 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v4i1.15849

Abstract

This study investigates the influence of social interaction and knowledge management on employee job satisfaction, mediated by Organizational Citizenship Behavior (OCB), within Bank BCA in East Java during 2024. Employing a quantitative research design, primary data were collected through online questionnaires administered to employees across 36 Bank BCA branches in East Java, selected via purposive sampling. Data analysis involved descriptive statistics, validity and reliability tests, discriminant variable tests, and model fit assessment using the PLS application, with SRMR (Standardized Root Mean Square Residual) utilized for enhanced model accuracy. The findings reveal that not all hypothesized relationships are significant. Specifically, knowledge management does not exert a direct significant effect on job satisfaction. Furthermore, the indirect effect of social interaction on job satisfaction, through OCB as a mediating variable, was also found to be non-significant. These results challenge common assumptions regarding the direct and indirect impacts of social and knowledge-related factors on job satisfaction in a banking context, highlighting the complexity of organizational behavior in practice.
The Dual Pathways to Customer Recommendation: Service Quality and Perceived Value in the Car Wash Industry Wisnu Mahendri; Muhammad Sidiq
Business Management Research Vol. 4 No. 1 (2025): January 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v4i1.15879

Abstract

This study examines the distinct mechanisms through which service quality and perceived value drive positive word-of-mouth (WOM), focusing on the mediating role of customer satisfaction among 120 customers of Papak Auto Care in Jombang, Indonesia, utilizing Structural Equation Modeling (SEM-PLS). Findings indicate that both service quality and perceived value significantly influence customer satisfaction, with perceived value exerting a more dominant effect (β=0.531) compared to service quality (β=0.409). Crucially, the study identifies two distinct pathways to WOM: service quality does not have a direct significant impact on WOM (P-value=0.396) but is fully mediated by customer satisfaction (β=0.122) , suggesting that satisfaction is a prerequisite for service quality-driven recommendations. Conversely, perceived value demonstrates a strong and direct significant influence on WOM (β=0.489) , indicating that superior value perception can spontaneously trigger customer advocacy. This research contributes by differentiating the impact of process-based evaluations (service quality) and holistic outcome-based evaluations (perceived value) on WOM, offering strategic implications for service providers to focus on service quality to build satisfaction and proactively enhance perceived value for direct WOM stimulation.

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