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Amal C. Sjaaf
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Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Published by Universitas Indonesia
ISSN : 24069108     EISSN : 2476986X     DOI : https://doi.org/10.7454/arsi
Core Subject : Health, Science, Social,
Decision Sciences, Operations Research & Management Public Health Social Sciences
Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was initiated by the Center for Health Administration and Policy Studies (CHAMPS) Faculty of Public Health, University of Indonesia (FKM UI) and is currently managed by the Department of Health Administration and Policy, Faculty of Public Health, University Indonesia . Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was published with the Indonesian Hospital Association (PERSI) and the FKM UI Hospital Management Association (IKAMARS). Jurnal ARSI (Administrasi Rumah Sakit Indonesia) is a peer-reviewed journal that focuses on service administration and management in hospitals in Indonesia. The articles or scientific manuscripts published in the Jurnal ARSI (Administrasi Rumah Sakit Indonesia) include original research, case studies, and reviews supporting corporate governance, clinical governance, or both (bridging). This journal is published electronically, featuring articles in either Bahasa or English. Printed versions are produced only by request. This journal also provides direct open access to its content with the principle that research publications are freely available to the public for broad benefit.
Arjuna Subject : Umum - Umum
Articles 7 Documents
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Search results for , issue "Vol. 4, No. 1" : 7 Documents clear
Strategi Pemasaran Poli Bedah Estetik Bali Royal Hospital (Bros) Denpasar Nugraha, Deity Indrayati
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

This study aims to create a good marketing strategy to determine the problems faced so it is expected that in the end the number of visits to the aesthetic surgery surgery BROS Denpasar has increased. This research uses qualitative method with observation, and in-depth interview. From the product-price mix, there are several strategies, namely by providing variations of products or additional services, buying aesthetic surgical instruments with the latest technology, and can also lower the rates of aesthetic surgery services. For the price place mix, the strategy is to move the esthetic surgical poly to a more private room. The strategy for people promotion mix, by increasing cooperation with other medical tourism agents, altering the contents of the BROS website so as to highlight aesthetic surgery services, and more actively for the promotion of aesthetic surgery services in social media. The strategy of the people-physical evolution mix, which is to provide short courses of foreign languages for doctors and nurses, to find a permanent plastic surgeon, and to place a permanent nurse for plastic surgery. Process-promotion strategy, ie by reducing intermediaries or cutting the flow of aesthetic surgical service process in cooperation with foreign agents (ABA).
Analisis Kesiapan Rumah Sakit Umum Daerah Kramat Jati Menjadi Health Promoting Hospital Tahun 2017 Winarto, Winarto
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

The readiness of Regional General Hospital (RSUD) of Kramat Jati to become Health Promoting Hospital (HPH) is very important based on Health Promotion Standard of Ministry of Health Republic of Indonesia Year 2011. Therefore, the purpose of this research is to know the preparedness of RSUD Kramat Jati become Health Promoting Hospital, done by qualitative approach. The results showed that from six (6) standard of hospital health promotion, one (1) standard of hospital health promotion has been fulfilled by RSUD Kramat Jati, while five (5) standard of health promotion of hospital have not been fulfilled. Preparation of technical policies for the implementation of HPH by the Dinas Kesehatan, dissemination of HPH, the optimization of special unit roles, the addition of human resources, the implementation of special training education, empowerment activities and community organizing as well as further research in the assessment of standard components of hospital health promotion are proposed suggestions in this research.
Analisis Kesiapan Sistem Remunerasi Berdasarkan Peraturan Gubernur Provinsi DKI Jakarta Nomor 222 Tahun 2016 Di RSUD Pesanggrahan Tahun 2017 Dewi, Endah Kartika
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

RSUD Pesanggrahan as a Health Service Unit of Special Capital Region of Jakarta which has applied financial pattern of Regional Public Service Board (BLUD). This research uses quantitative with simulation of system calculation to be applied and qualitative with explore stakeholder perception readiness with indepth interview. From the result of research it is known that in general the informant is satisfied with the income received now. And from the simulate conducted, RSUD Pesanggrahan has not been able to apply the system based on Governor Regulation No. 222/2016 yet. Suggestion to the Health Department as a regulator is to give the opportunity to the hosital that its BLUD income is capable to apply Remuneration system is supported by regulation, to evaluate the potential income of RSUD to make standard of employee performance target as indicator of hospital as some recommendation as a result from this research.
Analisis Standar Kompetensi Tenaga Kesehatan di Rumah Sakit Bhakti Yudha Depok Tahun 2017 Silviana, Syifa
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

Competency of healthcare provider has significant impact on performance of the hospital. Measuring competency of healthcare provider are essential to improve better quality of service provisioned. The study evaluates competency of healthcare provider at Bhakti Yudha Hospital by using the competency standards established by multiple organizations of Indonesian national healthcare provider association mapped against eight units of health provider. The result stated that competency level of healthcare providers at Bhakti Yudha Hospital have had not met the expectations. It is concluded that working experiences and number of relevant training received has significant impact on competency level of healthcare provider.
Analisis Elemen Bauran Pemasaran Yang Mempengaruhi Loyalitas Pelanggan Rumah Sakit: Systematic Review Agustine, Elisabeth Dewi
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

Increasing the number of hospitals improves the competitive of medical services. Hospitals must have the right marketing strategy to retain old customers and attract new customers. To increase of the hospital customer loyalty, the marketing mix can be use as tool. Aim: To know the marketing mix elements that influence the loyalty of hospital customers. Preferred report items for systematic reviews and meta-analyzes (PRISMA) are evidence based methods for performing systematic reviews. There are 33.33% of the 9 studies that mention 7 elements (product, price, place, people, process, physical evidence, promotion) in the marketing mix, all of which affect the loyalty of hospital patients. The physical evidence influences the patient's loyalty to the hospital, where physical evidence has a dominant influence in 33.33% of the study. Five among of nine studies founded elements of the marketing mix that did not affect customer loyalty. The prices and promotion elements occupied the lowest percentage of 20%. It showed that the price and promotion elements can influence loyalty more than products, officers, processes and places. Not all 7-element of marketing mixes can influence the loyalty of patients, it’s depends on the internal and external circumstances of the hospital. Continuousing evaluation, communication and coordination are expected to be effective in the hospital marketing program.
Analisis Penerapan Program Pencegahan dan Pengendalian Infeksi di Ruang Rawat Inap RSUD Tebet Tahun 2017 Madjid, Tetyana
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

The focus of this research is indentifying infection prevention and control program in Tebet hospital through observation of nursing action on infusion, bandage, injecting and waste management, and indentifying nurse’s characteristics, policies, facilities, monitoring and reporting of infection. This research using qualitative and quantitative approach. Unit analysis of this research is 105 of actions mentioned above by all nurses in the inpatient room. The results of this study show that most of the actions performed by the nurses were good, analysis with univariat, bivariat and logistic regression of multivariat. The most affecting variables is the reporting of infection. Suggestions for hospitals is to improve organizational structure, assign full timen IPCN nurses and improve training effectiveness
Penerapan Lean Thinking untuk Mereduksi Waktu Boarding Pasien IGD ke Rawat Inap di RSUD Koja Tahun 2017 Theryoto, Theryoto
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

The implementation of the National Health Insurance Program (Program JKN) affects the increased number of patients to emergency unit and boarding patients that resulting crowding in the emergency unit. Koja Hospital has implemented bed management in order to reduce the boarding time of emergency unit patients but has not succeeded, so an effort to help reducing the boarding time of emergency unit patients to inpatient in order to continuous improvement was done using the lean thinking principle. This research uses operational research method and intervention with PDCA (Plan, Do, Check, Action) cycle. The study revealed that lean thinking approach could reduce the boarding time of emergency unit patients to hospitalization from the average of 4 hours 45 minutes 18 seconds (34.92%) to 3 hours 25 minutes 59 seconds (68.25%) and decrease the activity of non value added at 2.02% (from 93.16% to 91.14%). Eight types of waste identified can be eliminated except waiting. In order to continuous improvement, bed management should be set as standardized work for the goal of average boarding time of 1 hour 45 minutes 45 seconds with non value added activities less than 89.83% in the future.

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