cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Prof. Dr. Haedar Akib, M.Si.
Contact Email
haedar652002@yahoo.com.au
Phone
-
Journal Mail Official
haedar652002@yahoo.com.au
Editorial Address
-
Location
Kota makassar,
Sulawesi selatan
INDONESIA
Ilmu Administrasi Publik
Published by Universitas Negeri Makassar
ISSN : 20866364     EISSN : 25497499     DOI : -
Core Subject : Economy, Education,
Economics, Econometrics & Finance Other
Jurnal ini akan tetap diterbitkan dua kali dalam setahun yang akan menghadirkan tulisan ilmiah dalam bidang ilmu administrasi publik. Jurnal ini adalah media publikasi untuk menyalurkan karya ilmiah para dosen, teoritisi dan praktisi di bidang administrasi publik, serta pemerhati administrasi publik.
Arjuna Subject : -
Articles 31 Documents
 1   2   3   4 
Search results for , issue "Vol 14, No 1 (2024)" : 31 Documents clear
Public Aspirations and Complaints Information System: Improving the Quality of Public Complaints in Sidrap Regency Herlina Sakawati; Wina Pratiwi Sukman; Sulmiah Sulmiah; Widyawati Widyawati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 1 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i1.61965

Abstract

Public assessments determine the quality of public services, so public complaints are needed to improve service quality. In making the management of public complaints more effective as expected by the government in Presidential Regulation no. 76/2013, the Sidenreng Rappang Regency Government has utilized technology, by creating. public aspirations and complaints information system (SIAPP), but until now, the complaint service is still experiencing problems. The socialization of program innovations and complaint procedures through the SIAPP program is not evenly distributed at every level of society. In addition, the SIAPP admin is less responsive in responding to public complaints. Based on this, this research was carried out to analyze the quality of public complaint services in Sidenreng Rappang Regency through the SIAPP application to support the creation of quality public services. Qualitative research methods, with a descriptive approach, were the researcher's choice. Research data was obtained through interviews, which were also strengthened from observations and literature studies. The data that has been obtained is analyzed by referring to the interactive model. The research results show that the quality of public complaints in Sidenreng Rappang Regency cannot be improved by using the SIAPP application because the standard operational procedures for SIAPP are not yet complete. Regional apparatus organizations are slow in following up on community complaints, and community data security is still weak when using the SIAPP application.

Page 4 of 4 | Total Record : 31

 1   2   3   4 

Filter by Year

2024 2024


Reset
Filter By Issues
All Issue Vol 16, No 1 (2026) Vol 15, No 2 (2025) Vol 15, No 1 (2025) Vol 14, No 2 (2024) Vol 14, No 1 (2024) Vol 13, No 2 (2023) Vol 13, No 1 (2023) Vol 12, No 2 (2022) Vol 12, No 1 (2022) Vol 11, No 2 (2021) Vol 11, No 1 (2021) Vol 10, No 2 (2020) Vol 10, No 1 (2020) Vol 9, No 2 (2019) Vol 9, No 1 (2019) Vol 8, No 2 (2018) Vol 8, No 1 (2018) Vol 7, No 2 (2017) Vol 7, No 1 (2017) Vol 6, No 2 (2016) Vol 6, No 1 (2016) Vol 5, No 2 (2015) Vol 5, No 1 (2015) Vol 4, No 1 (2014) Vol 2, No 1 (2011) Vol 1, No 1 (2010) More Issue