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Sari Listyorini
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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia
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Jurnal Ilmu Administrasi Bisnis
Published by Universitas Diponegoro
ISSN : -     EISSN : 27461297     DOI : 10.14710/jiab
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.
Arjuna Subject : -
Articles 42 Documents
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Search results for , issue "Vol 9, No 1 (2020)" : 42 Documents clear
PENGARUH KEPEMIMPINAN, LINGKUNGAN KERJA, DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN (STUDI PADA KARYAWAN PT KERETA API INDONESIA (PERSERO) DAOP IV SEMARANG Beni Sanjaya; Sudharto Prawata Hadi
Jurnal Ilmu Administrasi Bisnis Vol 9, No 1 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (530.431 KB) | DOI: 10.14710/jiab.2020.26298

Abstract

Human resources is one important aspect of running a company. This is because the human resource can find new ideas transformed into actions so that organizational goals can be achieved. The company expects high employee performance, but in reality the employee performance at PT Kereta Api Indonesia (Persero) Daop IV Semarang is considered low, evidenced by the problem of lack of discipline in work, lack of work motivation, mistakes in working so it is less effective and efficient at work. This is certainly a significant problem for the company they are deals with  will hamper the achievement of company goals.This study aims to identify the effect of leadership, work environment and organizational commitment on the performance of employees of PT Kereta Api Indonesia (Persero) Daop IV Semarang. The type of research used was explanatory research, samples taken are 95 respondents with the criteria of the employees of PT Kereta Api Indonesia (Persero) Daop IV Semarang, who had worked at least 1 year and were pleased to be interviewed and filled out the questionnaire. The sampling technique used was cluster sampling and the data collection technique used was a questionnaire. This study consisted of 4 variables, 22 indicators and 4 hypotheses. The analytical tool used is SPSS 16.0 for windows with validity test, reliability test, correlation coefficient test, determination coefficient, simple and multiple regression analysis and significance test (t test and F test). Based on the results of the analysis it can be concluded that leadership, work environment, and organizational commitment affect the performance of employees of PT Kereta Api Indonesia (Persero) Daop IV Semarang proven through multiple regression testing resulting in regression values of 0.013, 0.117 and 0.290. The advice given to the company is to improve the leadership of each manager by giving training and improving the physical work environment in the company PT Kereta Api Indonesia (Persero) Daop IV Semarang.
Pengaruh E-Security dan E-Service Quality Terhadap E-Repurchase Intention Dengan E-Satisfaction Sebagai Variabel Intervening Pada Konsumen E-Commerce Lazada di Fisip Undip Muhammad Mim Farisal Abid; Dinalestari Purbawati
Jurnal Ilmu Administrasi Bisnis Vol 9, No 1 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (497.486 KB) | DOI: 10.14710/jiab.2020.26227

Abstract

Business and trade industry has grown rapidly one trading system via internet e-commerce. This research was conducted in order to test the influence of e-security and e-service quality of the e-repurchase intention by e-satisfaction as an intervening variable.This research is quantitative research that uses the type of eksplanatif. Sampling techniques using non-probability sampling and purposive sampling approach. Where the populations are all consumers Lazada in Fisip Undip, while the sample is 100 customers Lazada with certain criteria. The data collection technique using the google form and interview.This study uses quantitative and qualitative analysis of the validity, reliability, correlation coefficient, coefficient of determination, regersi simple and multiple, significance t test and F test with the help of IBM SPSS program (Statistical Product and Service Solutions) version 24. These results indicate that e-security effect on e-satisfaction, e-service qualiti effect on e-satisfaction, e-security and e-service quality influence simultaneously on e-satisfaction.Based on the results Lazada can improve the buying interest of consumers to increase e-service quality with more competent in responding to consumer complaints, and service is fast and good refund. In addition Lazada also need to strengthen the security system so that consumers rely more trustworthy, thereby increasing customer satisfaction, which in turn increases the buying interest of consumers

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