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PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic
Published by Universitas Islam 45 Bekasi
ISSN : 23033304     EISSN : 26203553     DOI : https://doi.org/10.33558/piksel
Core Subject : Science,
Computer Science & IT Decision Sciences, Operations Research & Management
Jurnal PIKSEL diterbitkan oleh Universitas Islam 45 Bekasi untuk mewadahi hasil penelitian di bidang komputer dan informatika. Jurnal ini pertama kali diterbitkan pada tahun 2013 dengan masa terbit 2 kali dalam setahun yaitu pada bulan Januari dan September. Mulai tahun 2014, Jurnal PIKSEL mengalami perubahan masa terbit yaitu setiap bulan Maret dan September namun tetap open access tanpa biaya publikasi. p-ISSN: 2303-3304, e-ISSN: 2620-3553. Available Online Since 2018.
Arjuna Subject : Ilmu Komputer (semua kategori) - Ilmu Komputer (Lain-Lain)
Articles 1 Documents
 1 
Search results for , issue "Vol. 11 No. 2 (2023): September 2023" : 1 Documents clear
Sentiment Analysis of On-Demand Ride-Hailing Systems using Support Vector Machine and Naïve Bayes Wiguna, Bhagaskara Farhan; Herlawati, Herlawati; Yusuf, Ajif Yunizar Pratama
PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Vol. 11 No. 2 (2023): September 2023
Publisher : LPPM Universitas Islam 45 Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/piksel.v11i2.7384

Abstract

Gojek is one of Indonesia's most popular online transportation, founded in 2010. The Gojek application has been downloaded one hundred forty-two million times with more than two million drivers and four hundred thousand partners in food delivery services. Due to the increasing use of the Gojek application and the importance of knowing user views about the services provided by the application. In this research, the sentiment analysis is using Support Vector Machine and the Naïve Bayes method to classify positive sentiment and negative sentiment. The target label focus on positive and negative labels to aims avoid the bias that exists in neutrally labeled reviews on the Gojek Application. The research process includes data collection, pre-processing the data, weighting with Term Frequency-Invers Document Frequency, Support Vector Machine, and Naïve Bayes training by dividing the data into 90% training data and 10% testing data and then evaluating the results using a confusion matrix. The results of testing using the Support Vector Machine algorithm resulted in 90% accuracy, 94% recall, 91% precision, and 94% f1-score, therefore the Naïve Bayes algorithm produces 77% accuracy, 96% recall, 77% precision, and 85% f1-score.

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