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JSI: Jurnal Sistem Informasi (E-Journal)
Published by Universitas Sriwijaya
ISSN : 20851588     EISSN : 23554614     DOI : -
Core Subject : Science, Education,
Computer Science & IT Decision Sciences, Operations Research & Management Library & Information Science Other
Journal Of Information Systems or abbriviated as JIS is a jorunal that published by Major Of Information Systems Faculty of Computer Science Sriwijaya University. JSI start published in April 2009, which is VOL 1 NO 1 2009. JSI published a journal twice in year , that is on April and October. The mission of JSI are to share, develop and facilitate the output of research paper about Information Systems. JSI also can be place for lectures, teachers, researchers, and all practitioners in the field of Information Technology througout Indonesia, to exchange information about the outputs of recent research that has been done. The scope of JSI’s Journal are : Decission Support System (DSS), Geography Information Systems (GIS), Information System-scale Enterprise (ERP, EAI, CRM, SCM), E-Commerce, E-Government, Information Systems of Hospital, Information Systems of Banking, Information Systems of Industry, Retrieval Information, Information System Secuirity, Information System Web Based, Knowledge based Systems, Mobile Computing, Data Mining, Databases, Data Warehouse, Mutimedia.
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Articles 1 Documents
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Search results for , issue " Vol 4, No 2 (2012): Oktober" : 1 Documents clear
Rancangan Aplikasi Customer Service Pada PT. Lancar Makmur Bersama -, Suryasari; Callista, Astrid; Sari, Juwita Sari
Jurnal Sistem Informasi Vol 4, No 2 (2012): Oktober
Publisher : Major of Information Systems Faculty of Computer Science Sriwijaya University

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Abstract

This research is based on the need of an organized customer service system for PT. Lancar Makmur Bersama. PT. Lancar Makmur Bersama is a company that engaged in sales engineering tools. This company has many customers, therefore the customer service would be necessary to regulate and maintain good relationships with customers.The main problem faced by this company is often complaint from customers is not responded properly and information about the complaint is not documented. In addition, the activity of selling goods to customers are also not recorded properly. This research produced a system design using prototyping methods, and UML (Unified Modeling Language). The designed system could organized and documenting every complaints, feedbacks, and questions from customers, so that if there is problem that can be followed immediately.Key Word : Customer Service Application

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