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ASEAN Journal on Hospitality and Tourism
ISSN : 14122073     EISSN : 27222748     DOI : -
The main purpose of this international refereed journal is to advance and foster tourism and hospitality education, research, and professionalism in the Southeast Asia region. The journal provides a vehicle for increasing awareness, consideration and analysis of issues in tourism and hospitality, and also promotes the interchange of ideas, and comparative studies, both within the countries of the region and between these countries and other parts of the world.
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Articles 11 Documents
Search results for , issue " Vol 7, No 1 (2008)" : 11 Documents clear
ORGANISATIONAL CRISES IN THE HOTEL SECTOR: A PERSPECTIVE FROM SINGAPORE HENDERSON, JOAN C.
ASEAN Journal on Hospitality and Tourism Vol 7, No 1 (2008)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

Crises in the tourism and hospitality industry are a topic of some concern in view of their increasing prevalence in the modern world. Planning for and handling such situations has thus become essential and this paper discusses issues of organisational crises and their management with specific reference to hotels in Singapore. Case studies of selected properties based on interviews with general managers are analysed and overall conclusions are presented about perceptions, origins and impacts of crises. Insights are also afforded into strategies for dealing with crises and the importance of planning and learning lessons from previous experiences are highlighted.

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