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INDONESIA
Sains: Jurnal Manajemen dan Bisnis
Published by Universitas Sultan Ageng Tirtayasa
ISSN : 19782241     EISSN : 25411047     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
The Journal of Management and Business is a journal containing scientific articles on financial management, marketing management, human resource management, operational management, strategic management, good corporate governance, business, management information systems, organizational behavior, and entrepreneurship.
Arjuna Subject : -
Articles 3 Documents
 1 
Search results for , issue "vol 18, no 2 (2026)" : 3 Documents clear
Pengaruh Kualitas Pelayanan dan Kualitas Produk Terhadap Kepuasan Nasabah di Kantor Pusat PT. BPR SERANG Anistya Vinta Desi; Mas Findi Mulya Saputra; Mulyanah Mulyanah
Sains: Jurnal Manajemen dan Bisnis Vol 18, No 2 (2026)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35448/jmb.v18i2.41219

Abstract

This study aims to analyze the effect of service quality and product quality on operational customer satisfaction at PT BPR Serang. The research object consisted of 100 PT BPR Serang customers who applied for credit facilities. This study employed a quantitative approach using a survey method. Data were collected through questionnaires using a five-point Likert scale and analyzed using SPSS version 26, including validity tests, reliability tests, classical assumption tests, and hypothesis testing. Supporting data were obtained through interviews with the Credit Leader and customers involved in credit agreements. The results indicate that service quality has a positive effect on customer satisfaction, reflected in the company’s ability to fulfill customer needs and expectations during the credit application process. Product quality also has a positive influence on customer satisfaction, as the credit products offered provide advantages that meet customers’ financing needs. The findings suggest that improvements in service quality and product quality simultaneously contribute to increasing customer satisfaction at PT BPR Serang.
Peran Upskilling dan Reskilling dalam Pengembangan Sumber Daya Manusia: Analisis Bibliometrik Fatin Fadila; Muhammad Sholahudin
Sains: Jurnal Manajemen dan Bisnis Vol 18, No 2 (2026)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35448/jmb.v18i2.38834

Abstract

Digital transformation and the rapid advancement of artificial intelligence have intensified the need for upskilling and reskilling in human resource development (HRD). This study aims to map the global research landscape on upskilling and reskilling by identifying publication trends, key contributors, and dominant research themes using a bibliometric approach. Data were collected from the Scopus database and analyzed using Biblioshiny (R-package Bibliometrix) following the PRISMA protocol. A total of 857 articles were examined to explore annual publication growth, influential authors and countries, and thematic structures. The findings reveal a sharp increase in publications since 2020, with dominant themes including digital transformation, artificial intelligence, and lifelong learning. However, research contributions remain concentrated in developed countries, indicating gaps in developing regions. This study proposes a conceptual framework highlighting the strategic role of upskilling and reskilling in fostering adaptive and sustainable human capital in the era of Industry 5.0.
Peran Mediasi Kebijakan Dividen Pada Pengaruh Struktur Modal Terhadap Nilai Perusahaan Elawati Dewi; Akhmadi Akhmadi; Wawan Ichwanudin
Sains: Jurnal Manajemen dan Bisnis Vol 18, No 2 (2026)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35448/jmb.v18i2.40116

Abstract

This study examines the role of dividend policy in mediating the effect of capital structure on firm value. The population in this study was all 83 companies in the Basic Industry and Chemicals subsector listed on the Indonesia Stock Exchange for the 2015-2021 period. The sample consisted of 58 companies in the Basic Industry and Chemicals subsector listed on the IDX for the 2015-2021 period, determined using a purposive sampling technique. Data collection methods used library research and documentation research. Data analysis used STATA. The results showed that capital structure had a significant negative effect on firm value. Capital structure had a positive but insignificant effect on dividend policy. Dividend policy had a positive but insignificant effect on firm value. Dividend policy did not mediate the effect of capital structure on dividend policy.

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