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JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 24601586     EISSN : 24601586     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Kebijakan publik, manajemen publik, otonomi daerah.
Arjuna Subject : -
Articles 18 Documents
 1   2 
Search results for , issue "Vol 3 No 2 (2017)" : 18 Documents clear
Kualitas Pelayanan Publik di Puskesmas Peneleh Kota Surabaya Sunardi, Devy Septiani
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1263

Abstract

Initial observation showed that the quality of service at Puskesmas Peneleh Surabaya was less than optimal. As a means of public health service providers, puskesmas should practice quality service that is based on ServQual concept. The purpose of this research is to know and describe about the quality of public services in Peneleh Health Center Surabaya and to know and describe the supporting and inhibiting factors in public service at Peneleh Public Health Center Surabaya. Data analysis method used in this research is interactive model from Miles and Huberman. The results showed that the quality of public services in Peneleh Public Health Center is not maximal overall. This is because of the five elements of public service quality in Peneleh Puskesmas, there are two elements that are less than the maximum, namely the element of responsiveness (responsiveness) and empathy (empathy). In addition, the results of the study indicate that the supporting factors of public service at Peneleh Public Health Center of Surabaya consist of: the government fully supports all health facilities in Puskesmas Peneleh so that the development of health can run maximally, there is harmony of relationship between staff Peneleh Puskesmas and patient and number doctors at Puskesmas Peneleh are considered sufficient in the need for services for patients. While the inhibiting factor of public service at Puskesmas Peneleh Kota Surabaya consist of: employees or staff of drug or pharmacy is considered less in terms of quantity, the existence of employees in the pharmacy who are considered less responsive and dexterous in providing drug services to patients and the condition of shortage of drugs in pharmacy section. Keywords: public service, community satisfaction, and puskesmas
KUALITAS PENYELENGGARAAN PELAYANAN PUBLIK (STUDI TENTANG KUALITAS PELAYANAN JASA TRANSPORTASI di STASIUN WONOKROMO SURABAYA) Wahyuni, Rina Dwi
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1268

Abstract

This research entitled Quality Organization of Public Service (Study About Quality Service Transportation Services at Wonokromo Station Surabaya). This study aims to determine the quality of service at Wonokromo station. This research is descriptive using qualitative. Technique of data collection is done by observation, interview, and documentation. The research informants in this study are Head Station Wonokromo, Kasubur CC Station Wonokromo and passenger Station Wonokromo. From the results of the research can be seen that the service quality is considered good. The result of this research is connecting from Parasuraman theory that is from Direct Evidence dimension, Reliability, Responsiveness, Guarantee, and Empathy. Keywords : Quality of Service, Public Servuce, Qualitative
IMPLEMENTASI UNDANG UNDANG NOMOR 6 TAHUN 2014 (Studi Tentang Pengelolaan Alokasi Dana Desa Dalam Menunjang Pembangunan Pedesaan di Desa Sekaran Kecamatan Jatirogo Kabupaten Tuban ) Sari, Anggita Oktavia Dewi Puspita; Indartuti, Endang; Soenarjanto, Bagoes
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1254

Abstract

IMPLEMENTATION OF LAW NUMBER 6 YEAR 2014(Study on the Management of Villages Fund Allocation in Supporting Rural Development in the Village Sekaran Jatirogo District Tuban Regency). One of the government's concern for the development of rural areas are by agreeing development budget that set out in Anggaran Pendapatan dan Belanja Daerah (APBD) called Alokasi Dana Desa (ADD). In Sekaran Village, sub district of Jatirogo, Tuban city, ADD was began in 2015, but the implementation indicated some problem that is the association of villages ability for planning, implementation and development in accordance with the potency that they have. Lack of administration report in accountability terms of the activities that are sourced from ADD. Lack of coaching by Upper Level Government technical institution that managing ADD with Facilitation and development team of ADD to the village officials.This research entitled as “Implementasi Undang Undang Nomor 6 Tahun 2014 (Studi Tentang Pengelolaan Alokasi Dana Desa Dalam Menunjang Pembangunan Pedesaan Di Desa Sekaran Kecamatan Jatirogo Kabupaten Tuban)”. This research have two purposes, first is to determine the implementation of Alokasi Dana Desa in Sekaran village and second is to describe the Management Implementation of Alokasi Dana Desa to support the development of Sekaran Village, sub district of Jatirogo, Tuban city.This research is located in Sekaran Village, sub district of Jatirogo, Tuban city. Procedure of data collection done by interviews, observation and document research. The Informants of this research is the headman, treasurer, Government functionary, and some institutions as receiver of Alokasi Dana Desa. Data analysis was performed by data reduction, data presentation, and conclusion.This research using descriptive qualitative method. The result of the research shows that the Management Implementation of Alokasi Dana Desa in Efforts to Support the Development of Sekaran Village, sub district of Jatirogo, Tuban city goes well, seen from the communication factor, disposition and organizational structure. Keywords: implementation, management, and allocation of village funds.
HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP BPJS KELAS III (STUDI KASUS DI RSU HAJI SURABAYA) Fitria, Aidil
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1259

Abstract

Service Quality Relationship With The Satisfaction Of Interpatient Patient Patients Class By III. Health service is a basic right owned by every individual and must be fulfilled by the government, along with improving the living standards of the better and see the performance of government bureaucracy that is still far from public expectations, the government in this case the General Hospital is required to improve itself improve health services for the community, especially services at inpatient BPJS class III. Since since BPJS and other government programs, currently based on assessment, the quality of health services, especially inpatient care, is more likely to decrease if the value of patient satisfaction.             This study aims to analyze the quality of service with patient satisfaction through seven dimensions of health quality consisting of Guarantees, Empathy, Reliability, Responsiveness, Physical Views, Medical Services and Professionalism. Dimension is used to analyze the quality of service with satisfaction of inpatient BPJS class III in RSU Haji Surabaya.             The method used in this study using descriptive qualitative methods, data sources used are primary data and secondary data. In the study the authors also used research techniques in the form of observation / observation, interviews and documentation in order to obtain primary data to find out how the quality of service with patient satisfaction BPJS class III in RSU Haji Surabaya.             Based on the result of the analysis and the discussion that has been done, the quality of service with the satisfaction of the inpatients of BPJS class III hospital in RSU Haji Surabaya, according to the dimension of guarantee, empathy, reliability, responsiveness, medical service and professionalism of inpatient grade III service at RSU Haji Surabaya said good, so that patients feel satisfied, while the physical display dimensions are still said to be quite good and patients feel quite satisfied. This is evidenced by the room is quite hot and the bathroom can be said not too clean. Keywords: Quality of service, Patient satisfaction, The quality of service with the patient relationship satisfaction
PELAKSANAAN PELAYANAN E-KTP DI KECAMATAN BUBUTAN Saputra, Dwi Aryana
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1264

Abstract

IMPLEMENTATION SERVICES E-KTP IN DISTRICT BUBUTAN This thesis entitled "Implementation of E-ktp Services in District Bubutan". The issues raised in this research is how the implementation of E-ID card service in the district lathe, and the extent of the development of such services. The method used in this penelititan is a qualitative research method that is the case study. which focuses intensively on a specific object by studying a case. Qualitative research aims to explain the phenomenon of the deep - inside through data collection. The sampling technique in this research is the snow ball technique (snowball). As the name implies this technique is a technique of determining an initial informant small and then growing more and more because the information submitted by the informant to get informants lain. Qualitative approach, data obtained from the field drawn conclusions that are specific to the general. Data collection techniques used in this research through data reduction, data display, draw conclusions verification. Keywords: Publik Service E-KTP
PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elektronik Kartu Tanda Penduduk Berbasis Good Governance Di Kecamatan Sukolilo Surabaya) Cahyadi, Arif
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1255

Abstract

THE APPLICATION OF GOOD GOVERNANCE IN PUBLIC SERVICES (Study on the Quality of Electronic Services of Good Governance Identity Card in Sukolilo District Surabaya). The principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51. Keywords: good governance, the quality of public service.
STRATEGI DINAS KEBUDAYAAN DAN PARIWISATA DALAM KONTRIBUSI PENINGKATAN PENDAPATAN ASLI DAERAH DI KABUPATEN BOJONEGORO Noveliadi, Angel Vishinta Putri
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1260

Abstract

Culture and Tourism Service Strategy in the Contributation of Local Revenue Increase in Bojonegoro. Tourism that can be packaged and managed properly will be an asset for an area. The diversity of tourist attraction in Bojonegoro Regency can actually be used as one of the economic supporters and also can absorb a lot of manpower so that human resources and natural resources can be utilized optimally. The purpose of this study is to determine the strategy of the Department of Culture and Tourism in the Contribution of Income Revenue Original. This research uses descriptive qualitative research method by using informant from Department of Culture and Tourism of Bojonegoro Regency. The results of research are aspects affecting tourism in Bojonegoro regency. Analysis of the internal and external environment of the organization aims to find out the strategic issues of the Department of Culture and Tourism of Bojonegoro Regency using SWOT analysis (Strenghts, Weaknes, Opportunities, Threats).  Keywords: Strategy, Tourism, Local Original Income, SWOT Analysis
FUNGSI LEMBAGA OMBUDSMAN DALAM PENGAWASAN PENYELENGGARAAN PELAYANAN PUBLIK PADA BIDANG PENDIDIKAN DI KOTA SURABAYA Faizun, Atik Nur
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1265

Abstract

This study aims to determine the function of the Ombudsman Institution Supervision of Public Services In The Field Education in Surabaya and to determine the follow-up of the Ombudsman of the Republic of Indonesia in an effort to improve public services in education in the city of Surabaya. Data qualitative research is then presented descriptively, that is to parse, explain and illustrate in accordance with the problems linked to this research. The research was conducted in the Office of the Ombudsman of the Republic of Indonesia East Java province to interview Chief Ombudsman of the Republic of Indonesia Representatives of East Java, and Assistant Ombudsman of the Republic of Indonesia Representatives of East Java. The results showed that the existence of the Ombudsman in Indonesia has been regulated through the provisions of Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia, which was previously the existence of the Ombudsman has been in Presidential Decree No. 44 of 2000, but seems still very vague. Many things are not regulated in detail and firm, it is different with Law Number 37 Year 2008, in the Act No. 37 of 2008 what became the object of scrutiny Ombudsman highly emphasized and detailed mentioned. While the regulations governing oversight bodies that exist, it appears the position and function of the Ombudsman as an institution is not the same supervision by institutions other oversight, both external and internal. The function of the Ombudsman In Control of Public Services In The Field Of Education In Surabaya forms that do (1) prevention of maladministration in the field of education in the form of community empowerment through a form of socialization, talk shows, interactive dialogue, gatherings, lectures and others as well as activities Investigation. (2) the handling of complaints in the field of education through the investigation, clarification, mediation, and monitoring. And Procedures for Examination and Completion Report Ombudsman Republic of Indonesia in an effort to improve public services in education in the city of Surabaya in accordance with Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia. Keywords : Public Services, Oversight, Ombudsman.

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