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Liana Mangifera
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Program Studi MAGISTER MANAJEMEN UMS Gedung Pascasarjana Lt 3 UMS Jl. A.Yani Pabelan Kartasura Surakarta
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Jurnal Manajemen Dayasaing
Published by Universitas Muhammadiyah Surakarta
ISSN : 14113422     EISSN : 2541254X     DOI : https://doi.org/10.23917/dayasaing
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Social Sciences
Jurnal Manajemen Dayasaing is a media of scientific papers on economics and business management, human resource management, financial management, marketing management, operations management, hospital management, Islamic economics, and sharia management.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 12 Documents
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Search results for , issue "Vol 17, No 1 (2015): Jurnal Manajemen Daya Saing" : 12 Documents clear
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK Kusuma Wijayanto
Jurnal Manajemen Dayasaing Vol 17, No 1 (2015): Jurnal Manajemen Daya Saing
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/dayasaing.v17i1.2272

Abstract

This research was generally aims to analyze the influence of service quality on customer satisfaction which consists of tangible dimension, reliability, responsiveness, assurance and empathy towards customer satisfaction and loyalty. Special purpose of this study were: 1) To analyze Effect tangible dimension, reliability, responsivenenss, assurance, and empathy towards customer satisfaction at Bank Jateng Syariah Cabang Surakarta. 2) know how far the customer satisfaction in influencing customer loyalty Bank Jateng Syariah Cabang Surakarta, the sample used in this research was sum to 100 respondents, the sampling technique by using accidental sampling. Methods of data analysis used is multiple linear regression statistical test while using the t test and F test and test-R2. The results of this research showed tangible dimension of service quality, reliability, responsivenenss, assurance, and empathy together influence on customer satisfaction. Whereas customer satisfaction variable also affect customer loyalty.
FAKTOR – FAKTOR YANG MEMPENGARUHI STRUKTUR MODAL PADA PERUSAHAAN PROPERTY DAN REAL ESTATE Anas Ismail; Triyono Triyono; Fathan Achyani
Jurnal Manajemen Dayasaing Vol 17, No 1 (2015): Jurnal Manajemen Daya Saing
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/dayasaing.v17i1.2170

Abstract

This study analyzes the factors that affect the capital structure of a case study on property and real estate company that went public on the Stock Exchange 2008-2012. The aim of this study was to determine the optimal capital structure in a company. To measure it, the study uses five independent variables, namely the structure of assets, the company’s growth, company size, return on assets, and current ratio. The research sample using 37 property and real estate companies.This study uses egression analysis techniques. Results of this research is the size of the company and the current ratio significantly affect trade off theory according to which the company is more focused on profit, that profit is not reduced to pay installments external parties. Current ratio is a significant negative effect because the average property and real estate companies use more of its own models in comparison with debt

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