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INDONESIA
REZ PUBLICA
Published by Universitas Halu Oleo
ISSN : 2460058X     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
Rez Publica sebagai jurnal yang diterbitkan oleh jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas Halu Oleo mempublikasikan berbagai karya tulis ilmiah berupa hasil penelitian sebagai penunjang bagi segenap civitas akademika dalam pengembangan ilmu pengetahuan khususnya ilmu sosial. Hasil penelitian yang di publikasikan di fokuskan pada kajian ilmu administrasi negara (publik), manajemen dan kebijakan publik, politik dan pemerintahan, hubungan internasional, community development, serta kajian ilmu sosial yang secara umum mengarah pada pengembangan ilmu administrasi publik.
Arjuna Subject : -
Articles 1 Documents
 1 
Search results for , issue "Vol 5, No 4 (2019): December-February" : 1 Documents clear
KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN BPJS PADA RUMAH SAKIT DEWI SARTIKA KOTA KENDARI Muh. Elwan, La Ode
REZ PUBLICA Vol 5, No 4 (2019): December-February
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v5i4.12323

Abstract

The purpose of this study was to determine patient satisfaction with BPJS service quality at Dewi Sartika General Hospital, Kendari City. The method used in this research is descriptive using a qualitative approach.The results showed that patient satisfaction with BPJS service quality at Dewi Sartika General Hospital, Kendari City was quite good. From the results of the study, it was concluded that patient satisfaction with BPJS service quality at the Dewi Sartika General Hospital in Kendari City was quite good and fulfilled expectations by showing the dimensions of service quality, where patient satisfaction is seen from service quality indicators. If the quality of the service is good and good enough then the patient will feel satisfied with the service provided. 

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