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All Journal ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora
Abim Sastrawan
Muhammadiyah University of Yogyakarta
Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

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Komunikasi Transparansi dan Akuntabilitas Polri dalam Penguatan Kepercayaan Publik: Studi Kasus Penanganan Pengaduan Masyarakat Abim Sastrawan
ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora Vol. 4 No. 2 (2026): ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/aladalah.v4i2.1884

Abstract

Public trust in the Indonesian National Police (Polri) has fluctuated in recent years, particularly following several ethical violations and legal case-handling practices perceived as lacking transparency. This study examines government communication practices based on transparency and accountability in strengthening public trust in Polri, with a focus on the management of public complaints. Using a qualitative descriptive case study approach, the research analyzes secondary data from official Polri reports, public media, and relevant academic literature. The findings identify three key dimensions: transparency of public information through digital channels, communication responsiveness in handling complaints, and public accountability through performance reporting. Although the Dumas Presisi system has improved institutional openness and accountability, the communication practices remain largely semi-symmetrical and insufficiently participatory. Theoretically, this study extends the Two-Way Symmetrical Communication Theory by introducing the dimension of social empathy. Practically, it recommends strengthening Polri’s public communication to become more transparent, human-centered, and participatory in order to enhance institutional trust.
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