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Valery, Michella
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

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Perancangan UI/UX Sistem Informasi Pemesanan Tiket Wisata Punti Kayu Palembang Valery, Michella; Jaya, Calista Silvia; Wijaya, Nico Ramadhan; Hamilton, Kennan; Farisi, Ahmad
MDP Student Conference Vol 5 No 2 (2026): The 5th MDP Student Conference 2026
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v5i2.15068

Abstract

Punti Kayu Tourism Park in Palembang experienced operational constraints in the form of disconnection between the ticket payment system that is still conventional. The impact of this conventional system is related to service and irregularity in visitor data collection. This study aims to design a reservation system interface design and implement a digital payment system using User-Centered Design (UCD). The results of the study showed that the implementation of a payment gateway system into the digital reservation flow can be able to validate transactions automatically. The implementation of this design was significantly effective in reducing the level of service time requirements by 76%, data obtained from an average of 15 minutes to 3.5 minutes. The conclusion of this research is that the system transformation from a conventional to a digital system successfully eliminated administrative obstacles and optimized faster and more accurate service times.
Co-Authors Farisi, Ahmad Hamilton, Kennan Jaya, Calista Silvia Wijaya, Nico Ramadhan